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  1. #1
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    January 18th, 2005
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    Exclamation Affiliate Merchants That Dont Pay
    What action should I take on affiliate merchants that dont pay commissions owed? I currently have two merchants that are past due with their payments for my promotions... and "past due" would be a gross understatement.

    One merchant owes me $602. The payout is supposed to be sent monthly (assuming minimum is met, which it has been consistently)... yet I havent received a check from this merchant since the end of March 2005 (in 8+ months). That payment was my very first commission check, and was $175. I have earned a total of $777 in commission from this merchant - leaving an outstanding balance of $602.

    I corresponded with the owner/manager several times in August, September and October 2005 - both by email and by phone. Each time he assured me he was going to handle it personally ("walk the check out the door"). I got an apology and an explanation that they were transferring to a new service to manage their program, etc - and assurance it would be taken care of.

    December 1st - I call the toll free number I usually reach this affiliate manager at... and the number is "no longer in service". I sent an email... but at this point, I am not sure what course of action to take next?


    I do have one other merchant that owes me several hundred. I am sure whatever advice you can offer me on the 1st one will apply to the second one as well.

    For me, it's the principle of the matter. These guys owe me a chunk of money, and I intend to make sure they own up to their end of the agreement. In addition, I have advertising expenses and time put into those promotions - so I'd like to see that money back, of course.

    A thousands bucks is a thousand bucks. Any suggestions?
    <b>Lynn Terry</b>
    (<a href="http://clicknewz.blogspot.com">my blog</a>)

  2. #2
    ABW Ambassador Ron Bechdolt's Avatar
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    January 18th, 2005
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    I have found that an email sent to their support department directly, not through any network email system, indicating that you are contacting THEIR local BBB and THEIR state attorney general usually works. You might also direct them to this forum and indicate that you will be posting their company name here to warn others.

    Trust me, this has worked several times for me.

    Sometimes I have had to actaully contact some outside sources as I listed above, but nearly every time I get paid. I worked hard for those commissions and I will not let some poorly managed company take my commissions.
    Ron Bechdolt | Affiliate Program Management Consultant
    7 Days A Week Marketing

  3. #3
    AM Navigator Geno Prussakov's Avatar
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    May 10th, 2005
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    Work with the ones that are on affiliate networks. This will save you the headache.

    Geno

  4. #4
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    Quote Originally Posted by Geno - RussianLegacy
    Work with the ones that are on affiliate networks. This will save you the headache.

    Geno
    Good point, Geno. This particular merchant works through AffiliateTraction.com - I just called the number on the front page of their site, but had to leave a message. It might be worth getting in touch with someone there...
    <b>Lynn Terry</b>
    (<a href="http://clicknewz.blogspot.com">my blog</a>)

  5. #5
    Life is Supposed to be Fun! Rexanne's Avatar
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    January 18th, 2005
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    12,360
    Quote Originally Posted by Lynn Terry
    Good point, Geno. This particular merchant works through AffiliateTraction.com - I just called the number on the front page of their site, but had to leave a message. It might be worth getting in touch with someone there...
    Meanwhile, for pure satisfaction, you could post the names of the 2 merchants in question here, as Ron suggested.

    We'd all be very appreciative and happy to know which merchants to avoid.
    Peace,

    Rexanne

    Rexanne.com
    Loving Everyone's Child Creates Magic


  6. #6
    AM Navigator Geno Prussakov's Avatar
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    Owing several affiliate websites of my own, I second Rexanne's motion (however, I would encourage you to give 'em the second chance).

    Gneo

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