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  1. #1
    Troll Killer and best Snooper!
    I decide when the pigs fly!
    Rhea's Avatar
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    January 18th, 2005
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    New York, USA
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    Stats problem
    I have four transactions with a merchant on SAS. The individual transactions show the commission correctly however the total, as rolled up into the "Your Day At A Glance" page, shows $0.00 for the four transactions.

    Would appreciate it if someone could look into this.

  2. #2
    Troll Killer and best Snooper!
    I decide when the pigs fly!
    Rhea's Avatar
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    January 18th, 2005
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    Update: When the date rolled over to 12/12 those four transactions have disappeared from my stats entirely.

    Oh Brian!!!! HELP!

  3. #3
    Full Member
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    January 18th, 2005
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    I have Had Some Stats Problems as well.
    I still get these stats problems from time to time. The last transaction recorded as 0.00 sale......The affiliate did receive the proper commission, but this doesn't help our EPC....I have not foud that these stats are very reliable....
    ARA Master Watchmaker & Sons
    www.masterwatchmaker.net

  4. #4
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
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    January 18th, 2005
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    3,657
    Rhea - can you email or PM me your username, etc...

    The 0.00 reported sales show up that way because that is the data that is received back from the merchant... Normally it indicates a problem with the merchant's shopping cart or the way that number is being reported on certain types of sales...
    Thanks,

    Brian Littleton
    President/CEO - ShareASale.com, Inc.

  5. #5
    Troll Killer and best Snooper!
    I decide when the pigs fly!
    Rhea's Avatar
    Join Date
    January 18th, 2005
    Location
    New York, USA
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    6,195
    Brian, PM sent.

    Thank you for following up on this.

  6. #6
    Full Member
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    January 18th, 2005
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    Apologies to Share-A-Sale
    My apologies to share-a-sale....We found out why transactions were being recorded at $0.00.....(All affiliates were being properly credited by the way so no worries)
    As Brian said, there must have been something wrong with the cart. The hosting company updated there shoppng cart without my knowledge...Anyways it is all staightened out now...

    Happy New Year!
    ARA Master Watchmaker & Sons
    www.masterwatchmaker.net

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