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  1. #1
    Full Member
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    January 18th, 2005
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    441
    Plazan site down
    Is it just me or is the whole site down? Every time I try to reach it through one of my links or a direct type in I get "page cannot be displayed".

    Catwoman

  2. #2
    Plazan Merchant Neil's Avatar
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    February 25th, 2005
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    cyprus
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    Hi catwoman
    i am going frantic at this end also.
    it seems to be a problem with the server..
    the whole site is down at present.
    its just not my bloody week..

    will keep you posted
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  3. #3
    ABW Ambassador Radegast's Avatar
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    January 18th, 2005
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    I get the same

    Edited to add: sorry Neil, didn't see your reply before posting

  4. #4
    Plazan Merchant Neil's Avatar
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    February 25th, 2005
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    i am on to the hosting now..
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    PLAZAN SKIN CARE As seen on TV . Used by Jennifer Lopez

  5. #5
    Plazan Merchant Neil's Avatar
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    February 25th, 2005
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    cyprus
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    here is what i got from my hosting, live chat,,
    we will try to get you back as soon as possible
    Neil


    Please wait for a site operator to respond.
    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
    You are now chatting with 'Kevin N.'
    Kevin N.: Welcome to "deleted" live chat service. How may I assist you?
    Neil: my site is down
    Kevin N.: Hi
    Kevin N.: I apologize for inconvenience; we are experiencing network difficulties at this time.
    Kevin N.: Our system administrators are working diligently to resolve the issue ASAP.
    Kevin N.: There is a slight network issue which is being resolved right now
    Kevin N.: Thank you for your patience in this matter. It should UP very soon.
    Neil: that dosnt help me my site is shopping , and losing money by the minute
    Kevin N.: Thank you for your patience in this matter.
    Neil: who said i was calm ?
    Neil: please get my site up A.S.A.P
    Kevin N.: I can understand you.
    Neil: IT IS COSTING ME MONEY
    Kevin N.: Our system admins are working diligently to resolve the issue ASAP.
    Neil: please keep me informed at
    Neil: deleted
    Kevin N.: Sure
    Kevin N.: Please contact us if you face problems.
    Kevin N.: We're available 24/7 via chat, email, or phone.
    Kevin N.: Take care and thank you for choosing [deleted], Good Bye !
    Neil: yeh ! thanks
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  6. #6
    Beachy Bill's Avatar
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    November 20th, 2005
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    8,266
    Network issues are often "blamed" for anything from a server crash to someone tripping over a plug. I recall about two years ago, in Texas, a service tech dropped a screwdriver, and caused a short that blew up an main power panel in a NOC. There were literally over two thousand servers off line for about 12 hours.

    On the other hand, sometimes it really is a network issue. I have two VPSs in a server farm in New Jersey, and they had sporadic network problems for much of the morning today. One of my servers has been occasionally offline (taking about 80 sites with it), while the other server has been fine.

    Whatever the cause, any outage is frustrating at the least - and very costly at the worst. One problem that service techs have when a server, or system, or network (or whatever) goes down is explaining, or trying to explain the problem to all of the customers who are calling in. I know it is frustrating, but they really need to be working on the machines to get the problem fixed. Typically, the person answering the phone is not in the same location as the equipment - and to get an immediate update they will have to call (or page) the tech, who will then have to stop working on the problem - to answer the question.
    Bill / Marketing Blog @ 12PM - Current project: Resurrecting my "baby" at South Baltimore..
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  7. #7
    Plazan Merchant Neil's Avatar
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    February 25th, 2005
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    I lost 5 hours today, ok.
    but so did hundreds of my affiliates.
    its no fun, but what can you do ??
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  8. #8
    Beachy Bill's Avatar
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    November 20th, 2005
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    More dollars spent on hosting can get you a server "cluster" with with automatic switching - in case one server goes down. This can even be done with different datacenters - in case a network goes down - but then it takes more dollars. (Not quite this simple, but it can be done. Just about anything can be done...it just gets more expensive...often a lot more expensive.)
    Bill / Marketing Blog @ 12PM - Current project: Resurrecting my "baby" at South Baltimore..
    Cute Personal Checks and Business Checks
    If you are too busy to laugh you are too busy.

  9. #9
    AM Navigator Geno Prussakov's Avatar
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    May 10th, 2005
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    Quote Originally Posted by Neil
    I lost 5 hours today, ok.
    but so did hundreds of my affiliates.
    its no fun, but what can you do ??
    We had something similar (not for that many hours tho') happen with a major host over a year ago. We've reported this to them in monetary value of $$ spent on advertising, and lost sales, and they gave us a couple of months of free hosting.

    Geno

  10. #10
    Beachy Bill's Avatar
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    November 20th, 2005
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    I am an affiliate of a large hotel fulfillment company. During the last major hurricane to cross Florida, an entire NOC in southeast Florida went offline for 48 hours. Our fulfillment company was effectively closed as were their thousands of affiliates. I still have contracts with other companies and was able to "move" reservations links to another source for my "main" sites. But, unfortunately, I am sure many people did not have that option.

    Surprisingly, the "parent" of my affiliate company calculated the business each affilate lost and reimbursed us a pro-rata share for those 48 hours. That was, indeed, a class act; but it also meant a large bankroll. They have since moved their server farm to a NOC in Texas - well inland from the Gulf. And they have made a LOT of affiliates very, very loyal.
    Bill / Marketing Blog @ 12PM - Current project: Resurrecting my "baby" at South Baltimore..
    Cute Personal Checks and Business Checks
    If you are too busy to laugh you are too busy.

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