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  1. #1
    Web Ho - Design B!tch ~Michelle's Avatar
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    Busted Tees (SAS) Did Not Track
    Order was placed with Busted Tees December 4th and did not track.

    Contacted SAS and they researched it and said "they are unable to match traffic from my link to that shopping session".

    I placed the order myself through my link on my website and was on my machine. Therefore I know that there is no parasites or Norton issues involved. I know that it wasn't a 'customer' who wandered off my link onto another affiliates, etc.

    Makes me wonder how many other orders are not being 'matched' to my link?
    ~Michelle
    "All I ask is a chance to prove that money can't make me happy."
    "Work to become, not to acquire." -- Confucius

  2. #2
    Life is Supposed to be Fun! Rexanne's Avatar
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    Busted Ts is also with CJ. Might be crumbled cookies.
    Peace,

    Rexanne

    Rexanne.com
    Loving Everyone's Child Creates Magic


  3. #3
    Web Ho - Design B!tch ~Michelle's Avatar
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    Do the two different cookies conflict with on another?

    I used to do really well with Busted Tees until about in the spring some time (I think, would have to look to know for sure), then the sales went from good to nill.

    Do you happen to know when they signed up with cj? I am curious if that is the issue?
    ~Michelle
    "All I ask is a chance to prove that money can't make me happy."
    "Work to become, not to acquire." -- Confucius

  4. #4
    Life is Supposed to be Fun! Rexanne's Avatar
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    Quote Originally Posted by ~Michelle
    Do the two different cookies conflict with on another?

    I used to do really well with Busted Tees until about in the spring some time (I think, would have to look to know for sure), then the sales went from good to nill.

    Do you happen to know when they signed up with cj? I am curious if that is the issue?
    They just signed up with CJ a week or two ago.
    Peace,

    Rexanne

    Rexanne.com
    Loving Everyone's Child Creates Magic


  5. #5
    Full Member bwc's Avatar
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    Quote Originally Posted by ~Michelle
    Do the two different cookies conflict with on another?
    YOU should get the credit. If they are still on SAS there is no reason for it not to have gone through. You might also look at their terms to see if YOU/affiliate gets to have the commission going through your own link.

    If SAS cannot track it there is something wrong . . . period.

  6. #6
    Web Ho - Design B!tch ~Michelle's Avatar
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    I can not find anything that says that an affiliate can not shop through their own link.

    Either way, SAS says there is nothing they can do since they can't trace it from my link to that sale.

    Kinda frustrating since I can't imagine what went wrong that it didn't track. It definitely isn't one of the usual suspect problems.
    ~Michelle
    "All I ask is a chance to prove that money can't make me happy."
    "Work to become, not to acquire." -- Confucius

  7. #7
    Internet Cowboy
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    Yet another reason not to fool with a merchant who plays on the goodguy network and the sleazeball network at the same time.


  8. #8
    Lite On The Do, Heavy On The Nuts Donuts's Avatar
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    if it's an important merchant for you, you might consider doing another test purchase.

    if you recall the exact link you used before buying, did you test to confirm it is tracking clicks there?

  9. #9
    Web Ho - Design B!tch ~Michelle's Avatar
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    Donuts,

    It appears to me that the actual click throughs show in my SAS report.

    SAS confirmed there is nothing wrong with the link.

    Here is exactly what I was told.

    "Looked into this order - we were unable to trace an affiliate click back to that order. I verified that your link is working, and this merchant is tracking correctly. It could be that the affiliate banner was not clicked before the transaction, or that the computer has some active ad-blocking software running on it that prevented us from tracking the click."

    I then explained exactly what I said here... my machine, no spyware or software on my this machine that would affect tracking, etc. and the response I received was that there was nothing else SAS could do since they can't match the traffic from my link to the shopping cart session.

    I am considering to another test purchase...
    ~Michelle
    "All I ask is a chance to prove that money can't make me happy."
    "Work to become, not to acquire." -- Confucius

  10. #10
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
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    Michelle,

    I checked on their account and don't see any problems overall with tracking which probably indicates that this was an isolated incident whatever that problem may have been. Unfortunately with a non-tracked sale it is often difficult to determine the exact cause of the miss as there can be a number of factors that come into play. I would be interested to hear if you performed another test transaction what those results were, i'll be testing on my own as well this afternoon.
    Thanks,

    Brian Littleton
    President/CEO - ShareASale.com, Inc.

  11. #11
    Newbie
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    No offense but you have got to be kidding me here to trust these guys.

    "Nothing is so easy as to deceive one's self, for what we wish we readily believe"
    --Demosthenes

    Funny, they seem to have figured out the answer to this one hundreds of years ago.


    ###

  12. #12
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    Quote Originally Posted by UncleScooter
    Yet another reason not to fool with a merchant who plays on the goodguy network and the sleazeball network at the same time.
    And which one do you consider the "goodguy" ?

  13. #13
    notary sojac Herb ԿԬ's Avatar
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    Cool
    Quote Originally Posted by EdVillella
    And which one do you consider the "goodguy" ?
    over a few years, we have tended to respect shareasale more.

  14. #14
    Moderator BurgerBoy's Avatar
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    This thread is three years old??

    Vietnam Veteran 1966-1970 USASA
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