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  1. #1
    Web Ho - Design B!tch ~Michelle's Avatar
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    Angry Help.. Hosting Suspended For RECEIVING too much spam...
    One of the sites that I have had it's hosting suspended (without notice) for receiving too much spam email.

    I was able to have the hosting restored, minus the email (suspended the MX), but my client NEEDS to have their .com email addresses in working order.

    I think it is totally unfair for my client to have to suffer without email because some jack-offs are sending hundreds of thousands of emails to them that my client never asked for.

    The emails aren't being sent to any of the actual email accounts set up on the server, they are being to sent to made up email accounts. I had the mail server set up to :fail: any email sent to a non existant address, but the host (Autica) said that didn't matter since it has to hit the server to find out that it is supposed to fail, so it still created a server load.

    Anyways, I was wondering if anyone here has an idea of how I can get some email addresses set up for my client elsewhere, while leaving the hosting where it is at?

    There are only 2 full blown email accounts and 5 aliases that forward to other email addresses.

    My client is a non profit, small town organization so money is a serious issue. This has to be done on the cheap or free.
    Last edited by ~Michelle; March 7th, 2006 at 12:26 PM. Reason: Spelling error
    ~Michelle
    "All I ask is a chance to prove that money can't make me happy."
    "Work to become, not to acquire." -- Confucius

  2. #2
    ABW Ambassador meadowmufn's Avatar
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    Michelle,

    Does your client have any form mail scripts on the site? Sometimes spammers send bots to probe form mail to see if they can cover their tracks by using someone else's mail server. Sounds like what might be happening here. It's happened to me. One big indicator is the made up email addresses the spam is being sent to. Are they random letters and numbers? If it's a bot probing the form mail script, I can guarantee your clients email addresses are not the only ones receiving the spam.

    I suggest either taking down the form mail scripts or finding a more secure one to see if that stops the spam flood.

    Hope that helps!

    -M
    -Don't criticize anyone til you've walked a mile in their shoes. Then when you do criticize them, you'll be a mile away and have their shoes.
    - Silence is golden. Duct Tape is silver.

  3. #3
    Web Ho - Design B!tch ~Michelle's Avatar
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    Nope, no mailto forms or anything like that.

    Autcia flat out said it is because the website is RECEIVING too much SPAM email. Something like 100,000 a day.
    ~Michelle
    "All I ask is a chance to prove that money can't make me happy."
    "Work to become, not to acquire." -- Confucius

  4. #4
    ABW Ambassador DesignerWiz's Avatar
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    Something like 100,000 a day.
    Wow .... sounds like they are deliberately trying to sabotage your client with those type of numbers.

    In the intrim, I would encrypt mailto: links and/or use form to mail sends until you can get this issue resolved.

    Best-o-luck!
    Ray Thomas
    Webmaster Resources: http://DesignerWiz.com
    ABW Board Category: Programming / Coding
    http://forum.abestweb.com/forumdisplay.php?f=190

  5. #5
    Web Ho - Design B!tch ~Michelle's Avatar
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    I had everything encrypted, and the actual existing email address aren't getting a ton of spam. It was all going to made up email addresses in spite of the fact that those are set up to fail.

    Since the MX has been suspended with the host for the domain name, there is no working email anyways.

    I am flabbergasted at the amount of email they say is coming in. In an exhange with them they said it is "hundreds of thousands" per day.

    This whole thing is beyond frustrating for sure.

    I think I might purchase a second domain name and set that up for strictly email. This seems to be the cheapest way to get some email back up and running for them.
    ~Michelle
    "All I ask is a chance to prove that money can't make me happy."
    "Work to become, not to acquire." -- Confucius

  6. #6
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    You could look into email accounts through someone like GoDaddy.com.

    Recently, the company I work for had major spam issues. Unfortunately, I had to go to a more costly solution for them. Now, all inbound/outbound email goes through the servers at MX Logic (the solution provider). Spam has been cut by 99.999999999999%. The email users receive a single daily mail of everything that was quarantined and can choose to release or delete. Bottom line --- the company's mail server no longer is getting hammered.

  7. #7
    Web Ho - Design B!tch ~Michelle's Avatar
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    Here is what I ended up doing.

    I purchased a new domain name and added it this hosting account and they are going to use that strictly for email.

    9.20 per year versus much much more than that any other way.
    ~Michelle
    "All I ask is a chance to prove that money can't make me happy."
    "Work to become, not to acquire." -- Confucius

  8. #8
    ABW Ambassador thecool's Avatar
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    Michelle,

    The solution you have chosen will only work as long as the spamming culprits don't target email to the new domain. I and others here have had domains targeted by spammers using our domain as though we had hundreds of email clients on those domains. I even had one of my domains targeted by a porno spammer that got angry because I would not link to his site. Each and every email from that source contained a virus. Of course I could not trace it back.

    I had one domain shut down like you did because someone hacked in and was using the form mail to send spam. I had to have the host move me to a different server once I was able to convince the host that it was not me sending the spam.

    Check this thread: http://forum.abestweb.com/showthread...5&page=1&pp=25

    Gene
    TCS

  9. #9
    I like traffic lights
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    If the hosting is set up right, it should be rejecting the email very early on in the exchange, before the body of the mail is sent. If that's the case then 100,000 email rejections isn't that big a deal.

    I'd move hosting sdervices, these guys don't sound like they're very good at the techincal stuff.

  10. #10
    Web Ho - Design B!tch ~Michelle's Avatar
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    I would hope they are good.. they are one of the biggies out there. It is MidPhase (Autica)

    I agree with you Drewbert. I asked that very same question and was told that it has to hit the server to know to be rejected so it still strains the server.
    ~Michelle
    "All I ask is a chance to prove that money can't make me happy."
    "Work to become, not to acquire." -- Confucius

  11. #11
    Web Ho - Design B!tch ~Michelle's Avatar
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    Just wanted to add, I am going to ask them about SPF.
    ~Michelle
    "All I ask is a chance to prove that money can't make me happy."
    "Work to become, not to acquire." -- Confucius

  12. #12
    Newbie ecom-hosting-solution.com's Avatar
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    you can
    A simple solution is for you to ask the host to remove the catch all feature from the account not great but stops a lot of unwated emails

  13. #13
    Affiliate Manager David Carter's Avatar
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    Michelle, The same thing happened to us a few years back. We had to completely take the site down eventually. The site had been up since 1996 but had very little commercial value but it was still a very difficult sentimental decision. I cant imagine that option for your clients and I hope that your fix mentioned above works for a while at least. There should be jail time for spam. Good Luck!
    David Carter
    MagazinesQuick.com

  14. #14
    Lite On The Do, Heavy On The Nuts Donuts's Avatar
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    ~100,000 emails per day where most get rejected should be a very light impact on properly run servers. Get a new host (tell them the circumstances before you sign up or switch).

    If they're coming from the same IP, the host could trap and block it. If the IP's are spoofed or diverse (botnet) and can't be isolated, file a complaint with the FTC (they're looking for press these days and are getting fairly aggresive against perps).

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