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  1. #1
    Full Member
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    plazanskincare.com - account suspended
    I was just testing a few links and when I clicked on Plazan links this is the message I got on the landing page at plazanskincare.com:

    account suspended
    Your account has been suspended. We have sent you an email explaining why. This email should also contain information on how you can unsuspend your account.

    What's going on??

    Catwoman

  2. #2
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    It's not from SAS, it's suspended by the web host. Likely an issue with over-use of bandwidth or CPU resources.

  3. #3
    Plazan Merchant Neil's Avatar
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    Hi All
    yes i am dealing with it.
    i have contacted the hosting.
    they have a live chat.
    spoke with them , and no one will be able to sort anything
    for another 10 hours.
    i am pulling my hair out here.

    no doubt i will tell you who they are shortly
    and you can all aviod them like the plague .
    Last edited by Neil; March 21st, 2006 at 01:47 AM.
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  4. #4
    ABW Ambassador Sam Bay's Avatar
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    The hosting company, startlogic's slogan reads "Trusted by over 50,000 Customers". I guess minus one, now.

  5. #5
    Plazan Merchant Neil's Avatar
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    I am big time pissed of with them.
    24hr support is a guy that can do nothing for you except try to patronize
    you with comments like I "fully understand but I cant help you"
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  6. #6
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    Neil, maybe he can't do anything but did he at least tell you the reason?

  7. #7
    Plazan Merchant Neil's Avatar
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    No. he said i had to contact abuse.
    but they wont be in for another 10 hours.
    we dont spam, we use about 1\3 of our bandwidth.
    and you would think that they would contact you
    even if they had a problem .
    but not even an email.
    it says on the front page that they sent an email to me ,,
    i have no emails from them ..
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  8. #8
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    Not the same thing:
    http://forum.abestweb.com/showthread...ghlight=at%26t

    but I know how you feel when you know people are going to your site seeing that message or one like I had. I was pissed.

  9. #9
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    we dont spam, we use about 1\3 of our bandwidth.
    Of course you don't - but isn't it possible someone was spoofing your email? That isn't uncommon.

    Also - do you have any cgi mail script like Matt's that can be compromised because it isn't secure enough and has holes?

    Such a shame for something like this to happen!

  10. #10
    Plazan Merchant Neil's Avatar
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    apart from the money that our company and you affiliates are losing.
    it also does not help with your credibility at stake also .
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  11. #11
    Plazan Merchant Neil's Avatar
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    isn't it possible someone was spoofing your email? That isn't uncommon
    i dont know about our email being spoofed.
    but even if that was so.
    you would expect
    that they would contact you and ask you questions or something.
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  12. #12
    Member Chocolate_Chicken's Avatar
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    10 hours?

    I'd have the nameservers re-pointed and the site started on uploading to another server within 10 minutes. 10 hours is unacceptable even for a $5 webhost. You're losing a whole day's sales and probably bewildering a few existing repeat customers as well.

  13. #13
    Plazan Merchant Neil's Avatar
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    well i just hope startlogic have a good
    answer for this.
    but i am sure all of you will remember the name startlogic
    when you are thinking about hosting
    after this.
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  14. #14
    AM Navigator Geno Prussakov's Avatar
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    Quote Originally Posted by Neil
    but i am sure all of you will remember the name startlogic when you are thinking about hosting after this.
    Oh, yes..........................

  15. #15
    Member RWorld's Avatar
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    That kinda sucks, but you generally get what you pay for.
    I'm amazed by the number of merchants who expect to host a busy e-commerce site on a $9.95 a month shared host and then wonder why it gets suspended...
    Sometimes it's just penny-pinching, other times the merchant just needs to be more informed!

    I'd suggest a VPS or dedicated machine - I can give you names if you PM me.

  16. #16
    ABW Adviser Panel Dynamoo's Avatar
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    I can't see any evidence of any kind of affiliate spam promoting the site.

    I did have problems with my host once (on a shared server) where I was just creating too many hits and impacting on the other users. I moved to a dedicated box and haven't had any problems since.
    Innovative advertising with Slimeware Corporation and Telephore. Mail-order fuel with Petrol Direct.

  17. #17
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    Why a merchant would trust their business to a $7.95 hosting plan is beyond me.
    Step up and get a dedicated server for $100 a month. These kind of things will not happen.


  18. #18
    Plazan Merchant Neil's Avatar
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    2 hours before i can get them.
    i hope startlogic have a bloody good
    answer ..
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  19. #19
    Affiliate Marketing Consultant Andy Rodriguez's Avatar
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    Quote Originally Posted by UncleScooter
    Why a merchant would trust their business to a $7.95 hosting plan is beyond me.
    Step up and get a dedicated server for $100 a month. These kind of things will not happen.
    Neil, what he said ...
    Andy Rodriguez Consulting, Affiliate Program Management and Consulting Services, Since 2001
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  20. #20
    Plazan Merchant Neil's Avatar
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    still no answer on there phones.
    yes Andy, i here what you are saying.
    we all live and learn.
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  21. #21
    Affiliate Marketing Consultant Andy Rodriguez's Avatar
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    Quote Originally Posted by Neil
    still no answer on there phones.
    yes Andy, i here what you are saying.
    we all live and learn.
    We all do my friend, I've been at this almost 5 years and still learn something diff everyday.....the nature of the buss, dynamic and fast moving.
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  22. #22
    Outsourced Program Manager Jorge - SHOPiMAR's Avatar
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    Neil,

    Check your PM

    various virtual dedicated servers (almost like a full dedicated server) at good starter prices. But would not recommend anything less than $100.00/mo.

    For an actual merchant store I would not go less than that, too much bandwith sometimes.

  23. #23
    Plazan Merchant Neil's Avatar
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    well, someone was supposed to be avalible an hour ago.
    to deal with this,
    still no answer on the phone.
    and i have been in live chat waiting for around 30 minutes already.
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  24. #24
    Newbie Tatar's Avatar
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    They should have waited your reply to the e-mail before suspending your account.

    I suggest you 1and1.co.uk, We have a managed server there and very happy with their service, there is unlimited bandwith and many features. 100$ - 150$.

  25. #25
    Plazan Merchant Neil's Avatar
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    They should have waited your reply to the e-mail before suspending your account
    I never got an email from them !!
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