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  1. #1
    Newbie
    Join Date
    March 24th, 2005
    Posts
    1
    Sale not tracked
    I am posting this thread because I can't get an answer to my email.

    I am on the proxify affiliate program, as my first affiliate purchase, i logged in through my affiliate link and purchased an account myself. This is perfectly legal as set out in the FAQ of the merchant themselves. https://proxify.com/affiliates.shtml

    Although my visit is tracked in the reporting, my sale is not, therefore 0 commissions. Can someone at Shareasale please at least reply to me and give me an explanation.

    THank you

    dizzle

  2. #2
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
    Join Date
    January 18th, 2005
    Posts
    3,657
    dizzle,

    if you have sent the details of the transaction to shareasale@shareasale.com it will be looked into. You may also contact the merchant to have them credit the sale manually or have them explain why it was not a qualifying purchase if that is the case.
    Thanks,

    Brian Littleton
    President/CEO - ShareASale.com, Inc.

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