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  1. #1
    ABW Ambassador boningroup's Avatar
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    Thumbs down PetSmart - Linkshare - Did not track
    Placed an order through PetSmart on March 16, 2006 and it did not track. Sent e-mail to affiliate e-mail and was told to submit a transaction inquiry. Did on March 27, 2006. No response!

  2. #2
    Full Member ske9963's Avatar
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    that is a long duration
    u might want to follow up..

  3. #3
    ABW Ambassador boningroup's Avatar
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    I have sent two e-mails and get a generic response that they are looking into it. The e-mail for Petsmart is affiliate@linkshare so it is not going directly to Petsmart but to Linkshare.

  4. #4
    Newbie buybymail's Avatar
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    I found the address on petsmarts.com affiliate page. It's a little more specific. Hope it helps.

    petsmartaffiliates@linkshare.com.

    Thanks
    Barry

  5. #5
    ABW Ambassador boningroup's Avatar
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    The problem is it goes to Linkshare not Petsmart.

  6. #6
    ABW Ambassador boningroup's Avatar
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    I sent another e-mail to PetSmart yesterday with no response yet.

  7. #7
    ABW Ambassador MoneyBusiness's Avatar
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    It's a shame. It seems that the larger the company, the less reliable they are. Let's not forget to mention their lack of proper communication as well.
    Follow my dog, Maya, and I, as we fumble around the affiliate marketing world: www.MarketingMaya.com
    Recent Project: Cheap Personal Checks (using DigitalQuill)

  8. #8
    Full Member ske9963's Avatar
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    It is time to call somebody at linkshare.

    if you know somebody at linkshare or if you know an affiliate prog manager, ask him/her to help you with that by FWD ur email

  9. #9
    ABW Ambassador boningroup's Avatar
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    Unhappy
    Don't know anyone over there.

  10. #10
    Full Member ske9963's Avatar
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    do a search for linkshare manager..
    i saw a posting today where LS manager posted

  11. #11
    ABW Ambassador boningroup's Avatar
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    Reply Received
    I received this reply:

    The representative that was previously handling your issue is no longer in Affiliate Support. We apologize for the delay and inconvenience. We have reached out to the merchant in order receive resolution within the next seven days.

    The inquiry in your log will be resolved or you will be contacted by the merchant directly.

  12. #12
    ABW Ambassador boningroup's Avatar
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    Now I have gotten the following e-mail from Linkshare:

    Merchants have 30 days to investigate a transaction inquiry. Please allow time for the merchant to resolve the inquiry.

    WHAT!!!!!!!!!!!!!!!!!

  13. #13
    Full Member ske9963's Avatar
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    read the T&C for a LS Premium merchant.

    -Technically, they have 10 working days to resolve it.
    THat is 2 weeks... but go read it first before making a fuss with LS

  14. #14
    ABW Ambassador boningroup's Avatar
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    But this is since March 16th.

  15. #15
    Moderator MichaelColey's Avatar
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    It's from the time you report it.
    Michael Coley
    Amazing-Bargains.com
     Affiliate Tips | Merchant Best Practices | Affiliate Friendly? | Couponing | CPA Networks? | ABW Tips | Activating Affiliates
    "Education is the most powerful weapon which you can use to change the world." Nelson Mandela

  16. #16
    ABW Ambassador boningroup's Avatar
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    Reported it March 27th.

  17. #17
    Moderator MichaelColey's Avatar
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    Doh! I read that as May 27th.
    Michael Coley
    Amazing-Bargains.com
     Affiliate Tips | Merchant Best Practices | Affiliate Friendly? | Couponing | CPA Networks? | ABW Tips | Activating Affiliates
    "Education is the most powerful weapon which you can use to change the world." Nelson Mandela

  18. #18
    ABW Ambassador boningroup's Avatar
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    Now I received any e-mail:

    I have forwarded your below stated to the appropriate person for
    further investigation

    Again!!????

  19. #19
    Full Member ske9963's Avatar
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    man.. ur getting no love from LS

  20. #20
    ABW Ambassador boningroup's Avatar
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    Talking
    Though we did not get an e-mail or anything, the credit for this purchase has shown up on our account - FINALLY!!!

  21. #21
    Affiliate Manager Alan Hamilton's Avatar
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    PetSmart tracking
    I'm a bit surprised to hear that you are having trouble with PetSmart tracking your sales. Not shocked, but surprised.

    I did business with PetSmart for many years with a pet id product I invented back in 1985. They were always fast pays. However, they do go through a bit of turnover. In 11 years of dealing with the buyer for the SKU's we offered they had 13 different buyers come and go, or transferred to other departments.

    I'd definitely stay on it if I were you, but one thing different. I would "CALL" the home office in Phoenix and get to the right person. Talking by phone on such matters will probably get you a much faster resolve.

    Good Luck
    Join the Spicy Aprons Affiliate program on ShareASale Visit us on Facebook www.facebook.com/spicyaprons Follow us on Twitter @Spicyaprons

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