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  1. #1
    ABW Ambassador Ron Bechdolt's Avatar
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    Live Webinar on Performance Reports
    Just saw this posted at CJ and signed up for it. Says space is limited and you do have to register so wanted to post it here quick so others can attend.

    Join us on June 29, 2006 for a live Webinar on the new Performance Reports enhancements – hurry because space is limited!

    The Reporting Initiative: Phase Two, Performance Reports

    On June 20, 2006, Commission Junction launched its new Performance Reports enhancements and we are excited to walk you through them in a live Webinar. Watch and listen for one hour as a Commission Junction expert guides you through the enhancements that have been designed to make your job easier. At the end of the session, the expert will answer the questions you submitted during the Webinar.

    Here are some key features covered in the Webinar:

    The new homepage with the most commonly used performance metrics
    Graphical representations of performance trends
    Comparisons of individual report results
    Access to existing performance reports – for a limited time
    Sign up for the session held at 9:00 am PST on June 29, 2006.
    Ron Bechdolt | Affiliate Program Management Consultant
    7 Days A Week Marketing

  2. #2
    What's the word? Rhia7's Avatar
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    I have a dial-up modem, so I won't watch the web seminar.

    Perhaps you could sum up the main points briefly (you're very good at that)
    ~Rhia7 -- Remember the 7
    Twitter me

  3. #3
    ABW Ambassador Ron Bechdolt's Avatar
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    Not sure how this works as they gave me a link to click at the beginning of the webinar to log in, but also gave me a phone number and no instructions. What I did get was this:

    Join us on Thursday, June 29, 2006 at 9:00 AM PDT
    Dear Ron,
    Thank you for registering for:
    Commission Junction's Performance Reports Webinar
    Thursday, June 29, 2006 at 9:00 AM PDT
    At the time of the Webinar, click the Join Webinar button.
    Conference Call: Dial XXX-XXX-XXXX
    But then 12 minutes later I got a correction email that said this:
    There has been a change to this Webinar. See below:
    ------------------------------------------------------------------------------
    Dear Ron,
    Thank you for registering for:
    Commission Junction's Performance Reports Webinar
    Thursday, June 29, 2006 at 9:00 AM PDT
    At the time of the Webinar, click the Join Webinar button.
    Conference Call:XXX-XXX-XXXX
    Um, I don't see the difference (also the phone number did not chage).

    Did anyone else register?
    Ron Bechdolt | Affiliate Program Management Consultant
    7 Days A Week Marketing

  4. #4
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    I don't get out of bed before noon. A good company would have a transcript available or some video to download so people can check it out later. Maybe they will, we'll see.

  5. #5
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    It's at 6pm for me so I registered Only got 1 email

  6. #6
    ABW Ambassador meleemel's Avatar
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    I received two emails. One was a confirmation and the other was a reminder. Is this free? It worries me sometimes when you have to dial numbers ....and they also took down our contact/address info when registering.

  7. #7
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    I don't think it is. I'm using skype anyway so the rate is only 0.017€/minute

  8. #8
    ABW Ambassador Ron Bechdolt's Avatar
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    I just got my reminder and realized it is not a free call. (Thanks, CJ!).

    Anyway, I may have to miss it as I might have to run my wife's father to the ER.
    Ron Bechdolt | Affiliate Program Management Consultant
    7 Days A Week Marketing

  9. #9
    ABW Ambassador meleemel's Avatar
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    Ummm...not free? Arghh.... As Ron stated- Thanks CJ! (but no thanks)

  10. #10
    ABW Ambassador Ron Bechdolt's Avatar
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    Well, it does not matter as they can't handle the call volume. I just tried the number and got a message, "All circuits are busy now, please try again later".

    Well, like implementing JS links, CJ did not test this before they tried it. Come on, CJ, get with the program!!!!

    Also, from what I can see from the online presentation, it is just going over the new performance reports and most of that is intuitive anyway. I have to leave in a minute, but hopefully they cover more than just this.

    Did anyone get through on the phone line?
    Ron Bechdolt | Affiliate Program Management Consultant
    7 Days A Week Marketing

  11. #11
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    Too busy at first, but after trying 23 times I got asked for my code and then told it was invalid (3 different times!)

  12. #12
    ABW Ambassador Ron Bechdolt's Avatar
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    CJ screws up again! When outsourcing a company for something like this, make sure they can handle it.

    I filled out the survey at the end and told them I could not connect. Not sure who we tell at CJ about this. Is there anyone from CJ reading this that we can tell about this fiasco? Anyone?
    Ron Bechdolt | Affiliate Program Management Consultant
    7 Days A Week Marketing

  13. #13
    2005 Linkshare Golden Link Award Winner  ecomcity's Avatar
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    Not really a serious snafu as they only listen to themselves anyhow.
    Webmaster's... Mike and Charlie

    "What have you done today to put real value into a referral click...from a shoppers viewpoint!"

  14. #14
    ABW Ambassador Ron Bechdolt's Avatar
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    Well, I was thinking that is probably what screwed it up. They had enough phone lines coming in for the affiliates, but probably most of the staff called in too and overloaded it. Or, someone shared the access information with others.

    In any case, yes, it was a snafu. Charlie could have done a better job.
    Ron Bechdolt | Affiliate Program Management Consultant
    7 Days A Week Marketing

  15. #15
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    I still haven't forgotten the September upgrade that went on for over a month and half with numerous bugs, so much Todd started a bug thread. It took them half a year to fix the smartzone problem I kept posting about. Take that, this thread and LMI, keep up the good work.
    Last edited by Trust; June 29th, 2006 at 01:38 PM.

  16. #16
    ABW Ambassador Ron Bechdolt's Avatar
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    And to top it all of, CJ's Frank Gerstenberger, Director of Product Management, who I think is in charge of all this has been out of the office since it was implemented and his auto email response says he is out of the office until July 7th and has no access to email.

    How can the head of this project leave the office without communication for two weeks during the biggest change in their history? Well, all of this, plus no solutions to my support tickets (one never answered for a week now), really has me disillusioned with CJ lately.
    Ron Bechdolt | Affiliate Program Management Consultant
    7 Days A Week Marketing

  17. #17
    ABW Ambassador Ron Bechdolt's Avatar
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    Well, I don't understand the limited access to the webinar when they simply posted the entire thing on CJ. If you want to see it (minus the sound...which some of us could not access anyway), log onto CJ and click on "Learn how to use the new tools" in the announcement box. Then on the left menu, select "Performance Reports Initiative Release Notes: Expanded Performance Reports Area" which is followed by five tutorials.
    Ron Bechdolt | Affiliate Program Management Consultant
    7 Days A Week Marketing

  18. #18
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    Commission Junction's Performance Reports Webinar
    Dear Javier,

    Thank you for attending Commission Junction's Performance Reports Webinar. If you would like to see this Webinar again, you can find the recorded version at the following URL: http://cju.cj.com/connect/podcast_home.html. Sincerely, Commission Junction
    I went to the URL but can't find the webinar anywhere

  19. #19
    ABW Ambassador Ron Bechdolt's Avatar
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    Yeah, I got the same email and also no access when I went to that link. Here is what I got, but no links:

    The CJU Online Podcast Series – your on-demand resource to stay on top of the latest releases from Commission Junction. Each podcast is designed specifically to give voice to our advertisers and publishers by personally responding to their previously submitted questions.

    Check back soon for podcasts and Webinars!
    I'm sorry, but this is not building my confidence that CJ knows what they are doing anymore. This is starting to remind me of LS of a year or so ago, high on PR, low on tech ability.

    Let's review:

    1. Webinar is not available to all affiliates, only those who register early.
    2. Webinar is a fiasco, people unable to log in by phone as "all cercuits are busy"
    3. Webinar is recorded and announced, but is unavailable.

    I have personnaly told CJ about this via three different means and have not heard about them. (filled out webinar survey, returned email with comments about webinar and sent in support ticket).
    Ron Bechdolt | Affiliate Program Management Consultant
    7 Days A Week Marketing

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