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  1. #1
    ABW Ambassador
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    Exclamation Lighting by Gregory - Call for better pricing
    Those nice red letters are hard to miss. I wonder if this "better pricing" involves screwing the affiliate?



    http://lightingbygregory.com/store/ac62041.html

  2. #2
    Full Member clyderose's Avatar
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    i guess this forum should have a sticky thread where all the leaky and screwy merchants go in!

    looks like its a setup here to Javi.
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  3. #3
    What's the word? Rhia7's Avatar
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    Nice catch, Javi.
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  4. #4
    Affiliate Manager Allen Nance's Avatar
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    The simple explination may be that particular manufacturer sets minimum advertised prices (MAP) and the dealer is not allowed to offer it at a lower price on the web or in advertising. But over the phone can discount it.

    By the looks of it, they do not have the shareasale telephone tracking installed and it just be an oversight or they may not know it's available. Since I am not an affilite but you are, perhaps contacting the merchant affiliate manager can clear some of it up.

    Maybe you can get them to install the simple script for the telephone tracking and let them know how important it is for affiliates to get paid on phone orders too.

    Now for Shareasale, maybe they could make part of the merchant setup ask whether they would track phone sales. To the best I can recollect, it's not something that's brought up to the merchant when they sign up.

    Maybe another check box for the merchants description that they will offer phone tracking will allow affiliates easier access to new merchants that do.

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  5. #5
    general fuq mrbshouse's Avatar
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    I ran some tests with them and never did get a sale. Has anyone had better results...some of thier lighting is kinda nice

    If I remember correctly, about 20% of the lights had this issue and some may not have even been offered for sale online.

  6. #6
    Network Rep & ABW Ambassador Carolyn - ShareASale's Avatar
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    Heya,

    Just got off the phone with them, they just got a new affiliate manager in place, and she's actually just putting together a list of things to present to management of things that need to get done! Showed her this thread, so she's learning.
    best,
    Carolyn
    ShareASale Client Services
    Y!: SAS_CTang
    e: ctang(at)shareasale.com

  7. #7
    Network Rep & ABW Ambassador Carolyn - ShareASale's Avatar
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    She just called and she's working with the tech guys to test the code.

  8. #8
    notary sojac Herb ԿԬ's Avatar
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    very nice

  9. #9
    ABW Ambassador
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    Amazing! So all those things that they say about the SaS staff over at the CJ forum is true... They really do bend over backwards trying to help.

  10. #10
    Internet Cowboy
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    Quote Originally Posted by Javi
    Amazing! So all those things that they say about the SaS staff over at the CJ forum is true... They really do bend over backwards trying to help.
    They do indeed. It's amazing. They listen and things actually get done that help everyone. Can't say that about any other network that I know of.

    This merchant needs an education. They have very cool high-end stuff that no doubt sells very well, but not with the bold red letters to call, unless there is a priority code right next to the bold red letters.

    Inspire them CT. Use your industry prowess to get them headed in an affiliate-friendly direction.


  11. #11
    notary sojac Herb ԿԬ's Avatar
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    Cool
    @UncleScooter:

    I believe in that "priority code." Doesn't pay to tip off a visitor that someone might get paid for sending them.

  12. #12
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    Good job, Javi.

  13. #13
    Internet Cowboy
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    Quote Originally Posted by Herb ԿԬ
    @UncleScooter:

    I believe in that "priority code." Doesn't pay to tip off a visitor that someone might get paid for sending them.
    And it needs to be right beside the bold red, not at the bottom of the page.

    If it is next to the link the customer will offer it.
    If it is at the bottom of the page, we have to rely on the merchant asking for it and we lose the proactive nature of it from the customer's standpoint.


  14. #14
    Affiliate Manager Allen Nance's Avatar
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    I actually like to see it imbeded into the brain of the shopper.

    Never to be erased.

    Opps, too Orwellian.


    Poopie

    Marking customers with the sign of SAS

  15. #15
    What's the word? Rhia7's Avatar
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    Quote Originally Posted by Poopie Nubert
    I actually like to see it imbeded into the brain of the shopper.

    Never to be erased.

    Opps, too Orwellian.
    No, you are on the mark: it's a RFID chip
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  16. #16
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
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    UncleScooter, (and others)...

    Wanted to offer some reasoning as to why we recommend the things we do in terms of phone tracking...

    1. we recommend that they track phone sales by utilizing our script which displays the affiliate's ID number on a customer service page.

    2. that page should only be accessed when the call center (taking the phone order) asks the consumer to visit the specific page to read the promo code, etc..

    3. It is imperative that the call center is trained to do this on all calls - and this is explained to the merchant.

    4. The reason that we don't recommend putting the code on every page, or on every product page is....

    The code that this utilizes is javascript based. As you all know, a browser will wait for javascript to finish before continuing with the load of the page. If there were any problem with our code at the time of the load it could cause problems for the merchant page loading and could cost you - the affiliate - a viable shopper in that experience. Javascript is great for some things, but we feel it is a better process to train the call center so that the entire merchant site is not relying on a string of javascript executing properly.
    Thanks,

    Brian Littleton
    President/CEO - ShareASale.com, Inc.

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