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  1. #1
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    Performance reports delay?
    I have not seen my performance reports update in the last 2 hours... anyone else experiencing the same?

  2. #2
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    I just got this from one of my merchants.

    We are aware of a reporting issue today in CJ. We are working with CJ to resolve and will update you on Monday, August 7th.
    Looks like its gonna be a great weekend....

  3. #3
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    From my transaction report:

    Last sale

    4-Aug-2006 10:02 PDT

    I generally see multiple sales every hour...

  4. #4
    Not that fat. ReallyBigGuy's Avatar
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    mine's stopped too. yesterday was slow for me too? anyone else notice that, or did I just have a bad day?

  5. #5
    Full Member apex-auctions's Avatar
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    Quote Originally Posted by ReallyBigGuy
    mine's stopped too. yesterday was slow for me too? anyone else notice that, or did I just have a bad day?
    It's been bad for 2 months, But nothing is wrong just ask

    Funny... my logs show more traffic than ever.

    1 + 2 = 7

    The tooth fair is real

    And I had lunch with Santa.

  6. #6
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    Yesterday was good for me, maybe you were just having a bad day. Today however is a different story.

  7. #7
    ABW Ambassador ticketguyz's Avatar
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    Mine reports are showing 1/2 of actuals, so I'd say there is some kind of delay, if even just a minor one.

  8. #8
    Moderator Nabz's Avatar
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    no sales reported after 10:00 here either.

  9. #9
    The "other" left wing davidh's Avatar
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    You could do a test purchse to confirm or deny any suspicions of tracking failure.

    I'd do it myself, but I've already done it enough times to know what I need to know.

    I would suggest trying to promote through a different network.
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  10. #10
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    My last sales report: 4-Aug-2006 06:00 PDT.
    Haven't seen any sales for 8.5 hours. Hopefully it's just a reporting problem, and will not affect the tracking function...

  11. #11
    Moderator MichaelColey's Avatar
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    Nothing showing after the 10am hour for me, either.
    Michael Coley
    Amazing-Bargains.com
     Affiliate Tips | Merchant Best Practices | Affiliate Friendly? | Couponing | CPA Networks? | ABW Tips | Activating Affiliates
    "Education is the most powerful weapon which you can use to change the world." Nelson Mandela

  12. #12
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    I expect to see a notice from CJ by the end of the afternoon. Performance reports and transaction reports are at a standstill. Usually its one or the other... this time its both.

  13. #13
    ABW Ambassador CDC's Avatar
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    Oh good... It's not just me

    CDC
    I can't complain but sometimes I still do...

  14. #14
    Not that fat. ReallyBigGuy's Avatar
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    i hope they don't wait until after the weekend to fix it.

  15. #15
    Member dalton48's Avatar
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    CDC, you are not alone today! Something really wrong today!

  16. #16
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    I just talked to a CJ client support rep. She said the report is delayed and she has no clue when it will be back to normal.

  17. #17
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    They're updating now.

  18. #18
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    my performance reports updated a little, but I know that is not the current number.

  19. #19
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    CJ Account Managerô reporting has been experiencing intermittent delays since Friday August 4, 2006. The backlog continues to fluctuate and we are working hard to resolve the issue. When the backlog status changes, you will be notified immediately. Tracking and recording of transactions remain fully functional. Thank you for your patience.

  20. #20
    The "other" left wing davidh's Avatar
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    Slick. Let a few flow through in the morning so they can pretend that nothing was wrong yesterday.
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  21. #21
    The "other" left wing davidh's Avatar
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    "Tracking and recording of transactions remain fully functional."

    It remains fully functional while it is malfunctioning?

    CJ is a trip.
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  22. #22
    ABW Ambassador ticketguyz's Avatar
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    When the backlog status changes, you will be notified immediately.
    Notified how?

  23. #23
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    Quote Originally Posted by NoWires
    "Tracking and recording of transactions remain fully functional."

    It remains fully functional while it is malfunctioning?

    CJ is a trip.
    Tracking and recording are separate from reporting which was malfunctioning.

  24. #24
    The "other" left wing davidh's Avatar
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    And we're supposed to believe that one function always works while other functions always break down?
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  25. #25
    Not that fat. ReallyBigGuy's Avatar
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    Quote Originally Posted by ticketguyz
    Notified how?
    I wouldn't wait by the phone

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