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  1. #1
    Join Date
    August 8th, 2006
    NetMagazines Support Needed
    Hi all,

    We can't find any help/support for NetMagazines. A customer is having problem with their subscriptions that they ordered back half a year ago, but I can't get a hold of anyone at NetMagazines (through email, phones, etc). I called Linkshare affiliate support last week and no one picked up the phone either. Please help.

  2. #2
    Merchant & ABW Ambassador
    Join Date
    May 31st, 2006
    Houston TX
    call LS again..
    that is the best option

    if not, approach the LS mod on this forum

  3. #3
    ABW Ambassador
    Join Date
    January 18th, 2005
    I don't think Linkshare gets involved in customer service issues with their merchants although they should be able to provide an affiliate contact.

  4. #4
    Affiliate Manager
    Join Date
    January 18th, 2005
    Hi There,

    Affiliate support can be reached by e-mail to affiliate -at- For some reason, it's returned that the mailbox is full, but that should be fixed VERY shortly.

    If you send me a PM, I will forward to our affiliate support as well.

    You can also direct your customer to the Help tab at the top of - we'll contact the customer directly as you shouldn't need to interface with customers.

    Sorry for any inconvenience this may have caused.



  5. #5
    Member IronChef253's Avatar
    Join Date
    July 20th, 2006
    Redmond, WA
    Why is it your problem that a customer who went through you is having subscription problems? Isn't that a "net magazines" problem? If your just an affiliate then I don't see why you would need to care about something like this.

  6. #6
    Moderator MichaelColey's Avatar
    Join Date
    January 18th, 2005
    Mansfield, TX
    If you rely on return visitors, customer satisfaction with the merchants that we recommend is incredibly important. A poor customer experience will reflect very poorly on us. I've removed more than one high-converting, high-commission, quick-paying merchant due to excessive customer service issues.

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