Results 1 to 6 of 6
  1. #1
    Member Gingerbread's Avatar
    Join Date
    December 11th, 2005
    Posts
    106
    GoDaddy/nameserver change/folder hierarchy issue
    I have a really frustrating problem. A few days ago I purchased a domain from GoDaddy and then pointed it to the nameservers of my host, 1and1. The domain is showing up as "ready" in my hosting control panel, but I can't seem to figure out how to upload my files for the new site to the right place.

    All my files are showing up here:
    http://www.mysite.com/foldername/index.html (where "foldername" is the root folder that I set up in my hosting account for the new site)

    Intead of here:
    http://www.mysite.com/index.html

    When I try to access the domain directly (i.e. www.mysite.com/index.html), I get a "Forbidden" error message - even though according to my FTP client, I'm uploading the files to the root folder, not a subfolder!

    I'm pretty sure I've just done something really dumb in configuring things. Does anyone have any thoughts or advice?

    Thanks!

  2. #2
    Full Member felit0's Avatar
    Join Date
    January 18th, 2005
    Location
    Miami, FL
    Posts
    245
    Normally you must upload your website files to the folder "public_html", not just your root folder. I don't have any experience with 1&1, but it should be the same in most hosting environments.

  3. #3
    Member Gingerbread's Avatar
    Join Date
    December 11th, 2005
    Posts
    106
    Hmm - maybe I should try creating a folder called public_html inside the folder that I created for the new site, and put my files there? I don't remember doing this when I set up my other sites on this same hosting account, but it's worth a try....

  4. #4
    Internet Cowboy
    Join Date
    January 18th, 2005
    Posts
    4,662
    Your folder structure will be that way with 1and1. Your domain will still point to the right place. They handle the routing on their end.

    The problem you will have at 1and1 is that your site will be down for hours on end and they will tell you the server is doing a file scan. The next day it can go down for 5 or 6 hours and all they will tell you is that it is another file scan. They have these mysterious file scans that bring your site down but apparently don't bother to tell the customer. My site at 1and1 was down for 12+ hours in two different instances in the first three days. That was enough for me.

    Their FAQs are actually pretty good. They have a searchable support section where you can find out how the system is set up. Their phone support is horrible. You register one site, then your others are listed as subfolders of the original one. You can even manipulate .htaccess in each folder. Too bad they go down so often and don't own up to it.

    Edited to say: Just adjust the settings on your ftp to default to the proper folder when transferring files for that domain.


  5. #5
    Member Gingerbread's Avatar
    Join Date
    December 11th, 2005
    Posts
    106
    Ahhhh, it worked! Thank you!!

  6. #6
    Member Gingerbread's Avatar
    Join Date
    December 11th, 2005
    Posts
    106
    Hmm - thanks for the heads-up, Uncle Scooter. I actually had a similar issue with them a while back. To be honest, I would love to switch hosts - I just need to get my act together.

  7. Newsletter Signup

+ Reply to Thread

Similar Threads

  1. Issue with Multiple Index Pages on field name change
    By JayMan in forum WebMerge (Fourthworld.com)
    Replies: 4
    Last Post: October 30th, 2010, 04:26 PM
  2. GoDaddy / DomainsByProxy issue
    By Celicaphile in forum Domains & Hosting
    Replies: 6
    Last Post: January 1st, 2007, 10:39 AM
  3. Registering a nameserver at Godaddy
    By ahugedeal in forum Domains & Hosting
    Replies: 3
    Last Post: January 28th, 2004, 09:24 AM
  4. Hierarchy of ABW
    By Ron Bechdolt in forum Midnight Cafe'
    Replies: 27
    Last Post: July 30th, 2002, 08:02 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •