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  1. #1
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    Problems with Vitacost sales?
    Hi.
    Since yesterday I have 60% of my sales reversed like this:
    $1.20 15-Nov-2006 01:13
    $-1.20 15-Nov-2006 01:33
    $16.00 15-Nov-2006 07:12
    $-16.00 15-Nov-2006 07:32
    $2.59 15-Nov-2006 20:16
    $-2.59 15-Nov-2006 20:41

    This NEVER happened to me. It is THAT strange that I request the Linkshare moderator to take a look. Please.
    Thank you very much.
    Best regards to everybody at ABW and LS.
    Pex

  2. #2
    Merchant & ABW Ambassador
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    $1.20 15-Nov-2006 01:13
    $-1.20 15-Nov-2006 01:33
    $16.00 15-Nov-2006 07:12
    $-16.00 15-Nov-2006 07:32
    There is a trend of 20 minutes reversal after each transaction except the last one..Interesting. Check the others and see if there is a trend going on.

  3. #3
    ABW Ambassador LinkShare Moderator's Avatar
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    Pex,
    I am not sure why you are seeing reversals like this. I will check in with the Vitacost AM and see if he knows of anything. Without knowing your account, I really can't say what the issue is. To me, it looks like it was a discount or canceled order.

    You may also want to email Vitacost at affiliates@vitacost.com.

    Ranae

  4. #4
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    Thanks Ranae.
    It' not a discount, I emailed the AM at Vitacost, I hope they reply.
    Thanks again.
    Pex

  5. #5
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    No reply from Vitacost.
    Actually they never replied my emails
    Pex

  6. #6
    Merchant & ABW Ambassador
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    Ranae shoulf be able to help with the AM's contact

    if not, call then you might have to call from spain

  7. #7
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    It stopped now, but i have unusually lower sales than usual. Might be the weekend though.
    One question y'all:
    Is it me or round days 12-13-14-15 the sales are lower every month?
    Is a "waiting for the payday" thing?
    Best regards.
    Pex

  8. #8
    Moderator leeann's Avatar
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    I was just coming in to report the same thing. And what does "Can't find original order" mean?
    This all showed up under one date:
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 35.91 4 Return Exceeded
    11/16/2006 6.38 4 Return Exceeded
    11/16/2006 13.98 4 Return Exceeded
    11/16/2006 6.98 4 Return Exceeded
    11/16/2006 13.47 4 Return Exceeded
    11/16/2006 3.99 4 Return Exceeded
    11/16/2006 7.98 4 Return Exceeded
    11/16/2006 6.87 4 Return Exceeded
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 Cannot find Original Order based on Orderid
    11/16/2006 35.91 4 Return Exceeded
    11/16/2006 6.38 4 Return Exceeded
    11/16/2006 13.98 4 Return Exceeded
    11/16/2006 6.98 4 Return Exceeded
    11/16/2006 13.47 4 Return Exceeded
    11/16/2006 3.99 4 Return Exceeded
    11/16/2006 7.98 4 Return Exceeded
    11/16/2006 6.87 4 Return Exceeded

    Since October 1 to now, I have only been credited with 13 sales.
    Last edited by leeann; November 20th, 2006 at 07:49 AM.
    leeann


    Shoppers determine what has value and they like coupons. Stop manipulating who set the cookie just because you do not like coupon and promotional sites.

  9. #9
    Moderator leeann's Avatar
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    I just realized I duplicated the list... but still..
    leeann


    Shoppers determine what has value and they like coupons. Stop manipulating who set the cookie just because you do not like coupon and promotional sites.

  10. #10
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    It happened again with 2 sales.
    I had also some good sales with no problem.
    With Vitacost, you can go for a week with multiple sales everyday, and then suddenly 2-3 days no sales at all with the same traffic, same clicks, to me it's strange.
    Your list, is from the "Non comisionable report" I also had a 500$ sale in this report, but this is normal, it happens when a returned customer buyed, but the cookie is older than 120 days (in the case of Vitacost).
    Overall, I like this merchant, no problem with it, until now.
    Ohh.. they do pay VERY slow though... like after 3 full months. I got the August money this 9th...
    Pex

  11. #11
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    It still happens.
    The AM from Vitacost does not answer my email. THEY NEVER DID. In 2 years...
    I have no contact with Vitacost.
    I want to know the reason for the canceled sales.
    If there are some products that doesn't pay comission, I think I should know witch are, so I don't promote them...
    If I make a Transaction Inquiry from the reports, it automaticaly gets "Resolved" but It doesn't actually do nothing.
    How's that, you ask for a solution to a problem, and you get an instant "Resolved! Don't worry, go home".
    How ist that resolved??

  12. #12
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    Bump.
    Please Mr. LS Moderator how can I contact Vitacost AM? They don't reply my emails...
    Thanks.
    Pex

  13. #13
    ABW Ambassador LinkShare Moderator's Avatar
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    Pex,
    I have contacted the AM for Vitacost again letting them know that you have not received a response from Vitacost. I would recommend that you try to call the merchant, the phone number is 1-800-381-0759 x 238 or send another message to affiliate @ vitacost.com.

    One of the reasons you might not see sales everyday with Vitacost is the way they report their sales to LinkShare. Some merchants report on the date the product ships to reduce returns and validate credit card information.

    If there are certain products that a merchant does not commission on, they usually list those items in the Program Controls. Select the Your Account tab, select Vitacost, and then click on the program level. If a merchant has a tiered commission or does not commission on certain SKUs, you should find that information there.

    Ranae
    Last edited by Haiko de Poel, Jr.; November 30th, 2006 at 05:55 PM.

  14. #14
    Moderator BurgerBoy's Avatar
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    Something else must be going on with them too.

    I got an e-mail today that my affiliation with them had been canceled - but - to apply with them again in two weeks to be reinstated ??????

    Vietnam Veteran 1966-1970 USASA
    ABW Forum Rules - Advertise At ABW

  15. #15
    notary sojac Herb ԿԬ's Avatar
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    Thumbs down
    Quote Originally Posted by BurgerBoy
    Something else must be going on with them too.

    I got an e-mail today that my affiliation with them had been canceled - but - to apply with them again in two weeks to be reinstated ??????
    I haven't been with them very long but they've done that to me also. I put up their full inventory via GoldenCAN links. You'd think they'd realize it takes a while for the SE's to fully index them. The links go down the tube tomorrow; I have no patience with that treatment.

    Last edited by Herb ԿԬ; November 28th, 2006 at 06:49 PM.

  16. #16
    Moderator BurgerBoy's Avatar
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    Bye bye Vitacost.

    Hello Puritan's Pride.

    Vietnam Veteran 1966-1970 USASA
    ABW Forum Rules - Advertise At ABW

  17. #17
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    1155 Vitacost.com 6449329 29-Nov-2006 09:50 753950001480 $51.70 2 $5.17 29-Nov-2006 10:12
    1155 Vitacost.com 6449329 29-Nov-2006 09:50 753950001480 $-51.70 2 $-5.17 29-Nov-2006 10:40

  18. #18
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    This guys are unbelivable!
    They changed my commision from 10-20% to 8-10%, after a year of great sales. They don't answer my calls..., no emal reply, alot of reversals in the last 2 weeks, and now this????
    Is this a joke???

  19. #19
    notary sojac Herb ԿԬ's Avatar
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    Lightbulb
    Quote Originally Posted by pexcornel
    This guys are unbelivable!
    They changed my commision from 10-20% to 8-10%, after a year of great sales. They don't answer my calls..., no emal reply, alot of reversals in the last 2 weeks, and now this????
    Is this a joke???
    afraid not . . . but they certainly are.

  20. #20
    2005 Linkshare Golden Link Award Winner  ecomcity's Avatar
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    Sounds like those Linkshare Gerbals are running this one. Notice how the LS rep makes it sound like someone withing the merchant company is running the show ... dead give away... called deflection
    Webmaster's... Mike and Charlie

    "What have you done today to put real value into a referral click...from a shoppers viewpoint!"

  21. #21
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    1155 Vitacost.com 6451262 29-Nov-2006 23:48 835003001682 $59.98 2 $7.20 30-Nov-2006 00:16
    1155 Vitacost.com 6451262 29-Nov-2006 23:48 835003001682 $-59.98 2 $-7.20 30-Nov-2006 00:41

    It's official, they hate me...

  22. #22
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    I'm just starting with some VitaCost links. From the sounds of this thread, I should be looking for a replacement. Does anyone have any good experiences with this program to offset the reported problems?

  23. #23
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    It worked perfectly until some 2 weeks ago.
    With the same traffic now I get:
    -less sales
    -more returns (i had 2 returns in 2 years and 10 in the last week)
    -sudden change in % for sales from 10-20% to 8-10%
    I love Vitacost, really, that's why I struggle to understand what is happening???
    No reply at emails nor at phone message.
    Pex

  24. #24
    ABW Ambassador LinkShare Moderator's Avatar
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    All,
    I have been notified that if you have questions for Vitacost, you should call 1-800-381-0759.

  25. #25
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    I already did that Ranae, I got the default telephone answering girl who said that they will get back at me on my email, and she took my email.
    Of course... no news since then (yesterday).

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