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  1. #1
    Newbie
    Join Date
    December 28th, 2006
    Posts
    18
    Commission Issue
    I am promoting a merchant who pays 6% to $500, 7% to $1000 and 8% over that.

    My sales are approaching $2000 this month and I am still showing as 6%. Last month it auto increased the rate when the sales bands were reached.

    I have emailed them twice with no reply. The merchant converts well for me but I am unhappy about the lack of response mostly but the apparent lowering of the rate without say so too.

    What can I do?

    regards

    Jean

  2. #2
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
    Join Date
    January 18th, 2005
    Posts
    3,657
    Jean,

    Email shareasale@shareasale.com top open a trouble ticket - but make sure to include your userID as well as more details on who the merchant is, etc...
    Thanks,

    Brian Littleton
    President/CEO - ShareASale.com, Inc.

  3. #3
    Newbie
    Join Date
    December 28th, 2006
    Posts
    18
    Thanks Brian, will do that right now.

    regards

    Jean

  4. #4
    Newbie
    Join Date
    December 28th, 2006
    Posts
    18
    Brian,

    it is nearly a week now and I have not heard back from the merchant or from shareasale. Your rep said they were contacting the merchant and would get back to me.
    I am very concerned as this merchant owes me quite a lot of commission, even if they are robbing affiliates by paying everything at 6% and should owe me more than the stats show. I fear that I am not going to get my money when it is due.

    regards

    Jean Morgan

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