There is an apparel merchant on SAS who extends everything for 60 days to cover their return period before they pay commission. This merchant shows a 0% return ratio and I know that they have order cancellations and returns regularly...this is part of selling clothing on the web.

Is this return rate calculated only from locked sales? It appears that it is and the only way for a return to show is if it is processed after the lock date. Returns within the 60 day period are not reflected as returns. If this is the case, would you consider changing this to show a more realistic return rate?

It does not matter if the return is made before or after I am paid, being able to see a real return rate for a given merchant would be a wonderful tool that is available ONLY on SAS.