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  1. #1
    ABW Veteran Mr. Sal's Avatar
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    Angry Bonsai Boy of New York - VOIDED Repeat Order Sale - WTF!
    OK, before I get and away the XXXX merchant, I want to know, how can this be possible?


    1 - VOIDED Repeat Order Sale - B.... H...... 3002
    TRANSACTION: 11/06/2006 05:39.03 PM - REVERSAL: 12/06/2006
    BannerID Clicked: 453364965
    Sale Amount: $40.85 Your Commission: $8.17


    2 - VOIDED Repeat Order Sale - J.... M. S...... 6910
    TRANSACTION: 02/26/2007 01:59.06 PM - REVERSAL: 03/05/2007
    BannerID Clicked: 453169713
    Sale Amount: $95.90 Your Commission: $19.18


    How can those two orders be VOIDED, and the reason be, that they are Repeat Order Sale?

    If they indeed were repeated order sale, don't some similar sales should also be posted too, in order to see at least two sales of the same amount, or the same customer name show up?














  2. #2
    affiliate emeritus missdonna's Avatar
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    Maybe they only pay for "new customers?" And these people have bought from them before?

    If that's the case I'd have a chat with them, or maybe just drop them.
    Affiliate Marketing - The hardest easy money I ever made.

  3. #3
    Affiliate Manager
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    I would definetely contact them and find out. If it is a program that has paid well before without many problems then maybe they got someone new handling the orders who doesn't know exactly how to handle the canceled orders part of it.
    If they just don't want to pay affiliates then they should be beat about the head and shoulders with something heavy.

  4. #4
    Life is Supposed to be Fun! Rexanne's Avatar
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    Yikes ... sounds horrible Mr Sal.

    I'd love to know who the merchant is ... so I can stay far, far away!
    Peace,

    Rexanne

    Rexanne.com
    Loving Everyone's Child Creates Magic


  5. #5
    ABW Veteran Mr. Sal's Avatar
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    Quote Originally Posted by missdonna
    Maybe they only pay for "new customers?" And these people have bought from them before?

    If that's the case I'd have a chat with them, or maybe just drop them.
    Well, I just check all the sales that I have made on that program, and every customer name is different, but I don't see how can they only pay for new customers only, if this is what they got on their detail page: "Tracking Cookie lasts for 30 Days after the initial clickthru."

    Furthermore, I just went to SAS again, and I don't see anything about paying for new customers only, so I went to their site to read their affiliate page and this is all that is said there:

    Earn commissions of XX% on sales that originate from your site!
    How it works:
    Just place a special link to XXXXXX XXXX web site on your web page(s). You can link to XXXXXX XXXX home page, or individual product pages. Once your link sends them to XXXXXX XXXX.com, we take care of the rest. You earn a XX% commission for sales you refer to us.

    Sign up today!
    Please make your selection:
    ShareASale Application.
    Commission Junction Application.
    Now, since they are also on CJ, now I wonder if some parasites are stealing my commissions..............






    oror
    ..

    .
    .




    +

  6. #6
    Life is Supposed to be Fun! Rexanne's Avatar
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    Quote Originally Posted by Mr. Sal

    Now, since they are also on CJ, now I wonder if some parasites are stealing my commissions..............
    Reason enough to run screaming with your hands in the air.
    Peace,

    Rexanne

    Rexanne.com
    Loving Everyone's Child Creates Magic


  7. #7
    Affiliate Manager
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    I bet that since they are on CJ too they are selectively deciding who should or should not get the sale because BOTH cookies were working on their system. I'd contact the merchant directly and see if that were the case.

  8. #8
    ABW Founder Haiko de Poel, Jr.'s Avatar
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    Yep, looks like a manual de-duping of the sale.
    Continued Success,

    Haiko
    The secret of success is constancy of purpose ~ Disraeli

  9. #9
    ABW Veteran Mr. Sal's Avatar
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    Haiko, I sent you a PM.

  10. #10
    Merchant & ABW Ambassador
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    u got a response from the AM yet?

  11. #11
    ABW Veteran Mr. Sal's Avatar
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    Angry
    Enough is Enough!

    Date Posted: 03/02/2007 09:42.57 AM
    Transaction ID: 14558551
    Sale Amount: $100.00
    Your Commission: $20.00
    Merchant ID:
    962 - Bonsai Boy of New York
    Website: bonsaiboy.com
    Transaction Comment:
    VOIDED Repeat Order Sale - [MC: Removed Details]
    Repeat Order Sale?

    No!

    But You Can Repeat This:

    You can take your affiate program and shove it, I don't work with you no more.

    You can take my last stolen $20.00

    and pay your parasites.
    Last edited by MichaelColey; April 16th, 2007 at 09:47 AM. Reason: Removed details that may identify a customer or another affiliate.

  12. #12
    Analytics Dude Kevin's Avatar
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    I had a few of those over the years with them... Usually it was a CJ thing as I recall. They seem to pay there first...

    That being said, I also made some good money with BBNY, so it pretty much evened out. In those days though (2+ years ago), they were responsive when I emailed them.
    Kevin Webster
    twitter: levelanalytics

    Kayak Fishing
    Web Analytics and Affiliate Marketing

  13. #13
    ABW Ambassador Snib's Avatar
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    It's likely the cookie was first set on CJ. But if the cookie was set by you first then by a CJ affiliate you have a reason to complain. I used to do pretty well with BBNY a couple years ago, but it's been downhill since. I don't see much opportunity here anymore.

    - Scott
    Hatred stirs up strife, But love covers all transgressions.

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