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  1. #1
    Roll Tide mobilebadboy's Avatar
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    RARE, pleasant visit to a car lot
    My dad is looking for a new car and today we drove around looking at some of the cars he's been researching online (it was time to actually get out and SEE them). As much as I've tried to talk him out of a Ford, one of the cars on the top of his list is the Ford Fusion.

    We drove to one of the Ford dealerships around the corner from me, and we were both quite surprised. We went in with the obvious mindset, expect to be jumped. We pulled up, in front of the main building. We got out, we walked across the lot to look at their available Fusions. We then walked around and looked at some other of their vehicles. About 20-30 minutes total. We then walked to the car and left.

    Anyone notice anything unusual?

    We didn't get bothered by one single salesman. As a matter of fact, we didn't even see one the entire time (trust me, I was looking). And this is one of the top Ford dealerships in the city. This may have been some out of the norm phenomenon we experienced, but we both agreed it was the best dealership experience we ever had.

    In a complete 180, we left there and drove to about the top Toyota lot in the city. We pulled in, drove up past the building and there were about 15 salesmen standing out front, I could almost see the drool falling from their lips. We pulled out the other side and left.

    I've been half-tempted to send them both an email, explaining the experience to their lots.

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  2. #2
    ABW Ambassador simcat's Avatar
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    Interesting. I have'nt bought a car in awhile.

    My technique was to look at the cars on Sun. when the dealership was closed.
    And actually shop at the end of the month. (when salesmen were desperate to make their quota, lol)

  3. #3
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    Quote Originally Posted by simcat
    Interesting. I have'nt bought a car in awhile.

    My technique was to look at the cars on Sun. when the dealership was closed.
    And actually shop at the end of the month. (when salesmen were desperate to make their quota, lol)
    LOve that technique! Very clever and geniusly novel! LOL

  4. #4
    Affiliate Manager Alan Hamilton's Avatar
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    Quote Originally Posted by mobilebadboy
    In a complete 180, we left there and drove to about the top Toyota lot in the city. We pulled in, drove up past the building and there were about 15 salesmen standing out front, I could almost see the drool falling from their lips. We pulled out the other side and left. I've been half-tempted to send them both an email, explaining the experience to their lots.
    This could mean several things. But I bet that Toyota dealership sells a lot more cars than the Ford dealership you mention. Perhaps Ford sales are down so much that the salesmen just aren't agressive any more? (they're inside playing cards and building online businesses!!)

    Either way, the Sunday browsing idea is a good approach, used it many times!! Hope your dad ends up with a good set of wheels!
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  5. #5
    Resident Genius and Staunch Capitalist Leader's Avatar
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    I wouldn't bet on the Toyota dealership...that many salesmen hanging around outside shows that they don't have any customers! Otherwise most of them would be busy with prospects, not just standing there. Perhaps both dealerships need more business, and are just responding in different ways...

    Personally, when I looked at cars I made sure the dealerships were all closed, figuring that there would be 1 or 2 salespeople waiting to "attack" during business hours. When I finally found the one I wanted, I called ahead and came in with an appointment all set up...no chance for random staff to accost me.
    There is no knowledge that is not power. ~Hemingway

  6. #6
    Outsourced Program Manager e-Gazer's Avatar
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    The absence of salesmen on the lot may be part of the GM "No-Haggle" guarantee that they introduced in 1990 but have been recently plugging hard in the dealerships through signage, collateral, etc.

    But not ONE to even greet you or let you know where to go if you have questions or need assistance? They coulda lost their sale to Toyota!! LOL

    I personally hate nagging in-store sales folks... having originally come from the world of retail sales many moons ago, I recognize all the "techniques" before they even begin, and the worst is when they follow you around the store just 3 steps behind and pretend they AREN'T.

    Furniture stores are notorious for this and I waste no time in telling them to go find someone else to follow... I know they're just doing their job but GRRR!!!

    For the record, while not a Ford fan personally, the Fusion provides great luxury and great run for your Dad's money.

    My mother and her beau just bought the Chrysler 300M yesterday. Nice looking car, just wondering how my mother (who is 4'9") and her beau (who is 5'4" if he's lucky) are going to see over the hood?

    I like my little Mazda Protege personally (see: emotional attachment)... it's small, it's got good pickup (for a 4 cyl.) along w/ great handling... it didn't cost me half my annual income, and it's good on gas!

  7. #7
    Affiliate Manager Alan Hamilton's Avatar
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    I actually visit a lot on Sunday, and then call during work hours, tell the sales rep what I want, how much I am willing to pay and get a "yes we can" or "no we can't" answer by phone. If the answer is yes, then and only then do I bother going in. It's worked on the last ten or so cars we've bought, so I stay with it.
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  8. #8
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    I recently purchased a car for my daughter. We did the rounds, checking with a lot dealerships in 2 different cities. The expectation was for a lot of the high pressure sales pitches, but there seems to be a new method to the car sales maddness. The only dealership using the old high pressure methods came from a Honda dealership. The others acted like the door greeter at the WalMart.

    It was a refreshing change from the old days. Be aware that the quicksand pits are still there.
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  9. #9
    Internet Cowboy
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    If I were the sales manager at the Ford dealership I would either hire more salespeople or light a fire under the ass of the ones there. You should at least be greeted. Even if everyone is busy there should be one of the managers who walks out, greets you and lets you know someone will be available soon.
    I spent several years in the car business at a very laid back dealership. We had lots of people come out on Sunday. I tried to be an hour early on Monday morning to get those early buyers from Sunday shopping.
    In today's age of being able to see the dealer cost online, selling cars must be a much different task than it was during the days when I did it.
    Toyota over Ford any day MBB. You can't kill Toyota automobiles.

  10. #10
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    Great advice everyone. I am a toyota fan personally. I own one already and am starting to look for a new toyota... Time to get rid of the sporty two door and upgrade to a four door for the dog's window viewing pleasure. I was actually starting research online yesterday, so I will use your tips.
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  11. #11
    Online Marketing Consultant
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    Quote Originally Posted by UncleScooter
    You can't kill Toyota automobiles.
    So they are kind of like a happy fun ball from SNL hehehe Just remember not to anger your happy fun ball or........heheheheh
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  12. #12
    OPM Queen Kristin Kinsey's Avatar
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    My dad has a car lot here in town, and sometimes I go in to visit and can see the nose prints on the front windows
    KK

  13. #13
    ABW Ambassador
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    "As much as I've tried to talk him out of a Ford, one of the cars on the top of his list is the Ford Fusion."

    My family would disown me if I ever bought a Ford But I don't like to be nagged either when I go shopping anywhere but as far as the car dealership I think a Hello, How are you, if you need anything just let me know, works out fine. They should have at least done that.

  14. #14
    Classic Rocker Mack's Avatar
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    Buy American. The job you save may be your own.

  15. #15
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    I use to work on German cars for three years and have had plenty of time inside a dealership. As for the salesmen, they were mostly the typical "trust as far as you can throw them" type people. I pulled up at a Toyota dealer in a Benz once and was tackled by a salesman in 0.0223 sec. Glad you had a better experience.

  16. #16
    ABW Ambassador netnow22's Avatar
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    now you know why Ford is going out of business!

    Lay offs.......................

  17. #17
    Outsourced Program Manager e-Gazer's Avatar
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    Actually just heard this morning that Ford has reported its first quarterly profit in 2 years and price of shares are up $1 and some odd cents. But I did hear a rumour recently that they were being bought out by a Japanese company... coulda been Toyota actually. Can't remember now.

  18. #18
    Analytics Dude Kevin's Avatar
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    It is nice to have a relatively passive sales experience when buying a car. I was impressed with Saturn here in Rochester, which is why I own one.

    - Gave me the the highest trade in on my old vehicle I was offered anywhere.
    - Greeted me, handed me a card, and told me to browse around a find him when I was ready, or have him paged.
    - Advised me quite nicely on what I needed and didn't need, while still letting my input count above all else.

    And per my thread today, I may just be buying another one this week My salesman retired I guess, but I expect much the same the next go round...
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