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  1. #1
    Join Date
    March 16th, 2007
    Warwickshire, UK
    Sales ammounts and commission showing in $US
    Hi, new here so apologies if posting in the wrong place.

    I'm in the UK and promoting a UK program to the UK market.
    All the prices are in £UK and I would think 90% of customers are in the UK.

    I've just noticed that my sales amounts and commission is displaying as
    being in US Dollars where as it should be in UK Sterling.

    It isn't a case that it is being converted, I have just checked my last few
    sales and they were all for a similar product priced at £32.95 (Sterling)
    the stats at shareasale are mistakingly displaying them as $32.95 (US Dollars)

    If this mistake isn't rectified before payout and I am paid in Dollars, I will
    effectively lose nearly half my commission.

    Will Shareasale sort this problem out for me?


  2. #2
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
    Join Date
    January 18th, 2005

    Send in a trouble ticket to us and include which merchant it is, etc....we'll have to research with the merchant. Those values are essentially "echoed" through us by the merchant....

    Brian Littleton
    President/CEO -, Inc.

  3. #3
    Join Date
    March 16th, 2007
    Warwickshire, UK
    Thanks Brian,

    I've sent a ticket in.

    Another thing whilst I'm here.
    To declare I am a non US resident it says I have to fax a letter to you.
    I haven't a fax machine here, is it possible to email it to you instead?
    It's not that big a problem if I can't, I'm sure I can borrow someones fax
    machine if I have to.

  4. #4
    Join Date
    March 16th, 2007
    Warwickshire, UK
    Well, I sent in a ticket.
    But I can't say I am overly impressed by the response.
    This is the reply I got,

    "You should contact the merchant directly with this question."

    Surely it is up to the network and the merchant to sort this out?

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