Page 1 of 2 12 LastLast
Results 1 to 25 of 31
  1. #1
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    2,511
    CJ - Why No Representation at ABW??
    I'm sure that CJ employees read this forum, yet for a year or more since Todd Crawford resigned from your company, there has been no one to take his place on this forum. All of your network competitors provide one or more in-house representatives to address issues here.

    Your affiliates and merchants are aware that there has been quite a bit of turnover within your company over the past year. The ill-conceived Link Management Initiative which was ultimately abandoned as a result of the intensive backfire primarily from your affiliates, but also from some merchants, as well as other issues some of us have with working with you, you've lost some credibility and some clients.

    You'll find no better forum to address our concerns than right here. How about it?

  2. #2
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    1,608
    once upon a time, cj had their own forum. it didn't work well. so now, they are allergic to forums.

  3. #3
    notary sojac Herb ԿԬ's Avatar
    Join Date
    January 18th, 2005
    Location
    Central/Western NY State
    Posts
    7,741
    we'll be the first to observe the emperor has no clothes

  4. #4
    Newbie bizzer's Avatar
    Join Date
    January 12th, 2007
    Posts
    109
    And all this while I thought CJ was here.. !!

  5. #5
    Affiliate Manager cbsturg's Avatar
    Join Date
    January 24th, 2007
    Location
    Lima OH
    Posts
    753
    Quote Originally Posted by Herb ԿԬ
    we'll be the first to observe the emperor has no clothes
    Chris Sturgill
    "All my life I've had one dream, to achieve my many goals." - H. Simpson

  6. #6
    ABW Ambassador Ron Bechdolt's Avatar
    Join Date
    January 18th, 2005
    Location
    Affiliateville, USA
    Posts
    7,927
    I think we have seen real simularities in CJ and LS after they sold off to other companies and lost their original owers/creators. It's all business now and the bottom line and little interest in what the affiliates want or need. Like many companes these days that get sold off to huge companies, the little guys that made them what they are get forgotten.
    Ron Bechdolt | Affiliate Program Management Consultant
    7 Days A Week Marketing

  7. #7
    15 years and counting
    Join Date
    January 18th, 2005
    Posts
    6,121
    You're right, Ron. "the little guys that made them what they are get forgotten"
    But one day, they're going to wake up with no "real" affiliate left. It did happen to LinkShare one time and Messer came back to us, begging for forgiveness and asking us to come back on board. Who's going to be next? Time are changing and it's not over. They are not alone anymore.

  8. #8
    ABW Founder Haiko de Poel, Jr.'s Avatar
    Join Date
    January 18th, 2005
    Location
    New York
    Posts
    21,609
    What's worse is that they [CJ] threaten members that they'll close their account if they post CJ ticket responses or emails on ABW. Multiple CJ people are on every day.

    Todd may have been spewing the double corporate speak and spin but at least he was here and did help.
    Continued Success,

    Haiko
    The secret of success is constancy of purpose ~ Disraeli

  9. #9
    The "other" left wing davidh's Avatar
    Join Date
    January 18th, 2005
    Location
    Boston
    Posts
    3,492
    They have the sense not to waste their time in a place where their bullshit isn't going to stick to the window.
    CUSTOM BANNERS by GRAPHICS CANDY ~ Banner Sets and Website Graphics ~ Professional design, reasonable rates
    DESIGNER DOG CHECKS ~ We double-dog dare ya to write one!

  10. #10
    Merchant & ABW Ambassador
    Join Date
    May 31st, 2006
    Location
    Houston TX
    Posts
    4,731
    Quote Originally Posted by bizzer
    And all this while I thought CJ was here.. !!
    Now you see the light my son.

    They are on here but they are not active or members. I know some LS upper mgmt does visit ABW once in a while and I can attest to that.

  11. #11
    Newbie bizzer's Avatar
    Join Date
    January 12th, 2007
    Posts
    109
    Quote Originally Posted by FairFieldGetaway-EricEwe
    Now you see the light my son.

    They are on here but they are not active or members. I know some LS upper mgmt does visit ABW once in a while and I can attest to that.
    So, we know that CJ does not participate but lurks around.

    What about Linkshare? You manage a program from there.... are they just on the watch or actively participating?

    Any ideas why they do not participate (when once they do?). Perhaps too much hostility from a select few ?

  12. #12
    The Seal of Aproval rematt's Avatar
    Join Date
    November 19th, 2006
    Location
    The Windy City
    Posts
    4,140
    Maybe it's just coincidence, but I've noticed that the the Program Managers and Affiliate Managers that actively participate here seem to be more responsive. In the past I've initiated communications (phone or e-mail) with PM's and AM's on a variety of subjects including incorrect pricing, missing payments and links not working or redirecting to the wrong page.

    In almost every instance if they are active on ABW, I've gotten an almost immediate response and resolution. For those that aren't active here it's pretty much hit or miss. I either get dropped into a voice mail box and never get a returned call or a canned e-mail response that usually has nothing to do with the original issue that I brought up.

    A few weeks ago I contacted a merchant who has a large number of links going to products that are no longer available and after 2 messages I've had no response and their links are still bad. YOU'D THINK THAT THEY'D WANT TO FIX THIS.

    Participation on ABW seems to be good indication of how in-touch AM's and PM's are with the affiliate community (at least for me) and I feel pretty confident that they will be responsive.

    -rematt
    "I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant." - Richard Nixon

  13. #13
    Affiliate Manager MINDsprinter's Avatar
    Join Date
    August 18th, 2006
    Location
    Washington, DC
    Posts
    1,436
    Quote Originally Posted by rematt
    Maybe it's just coincidence, but I've noticed that the the Program Managers and Affiliate Managers that actively participate here seem to be more responsive. In the past I've initiated communications (phone or e-mail) with PM's and AM's on a variety of subjects including incorrect pricing, missing payments and links not working or redirecting to the wrong page.
    Not a coincidence....
    Jason Rosenbaum
    Affiliate Manager
    MINDsprinting

  14. #14
    Lite On The Do, Heavy On The Nuts Donuts's Avatar
    Join Date
    January 18th, 2005
    Location
    Winter Park, FL
    Posts
    6,930
    Quote Originally Posted by davidh
    They have the sense not to waste their time in a place where their bullshit isn't going to stick to the window.
    Congrats, you're obviously enlightened about the true nature of things.

    People who can't defend their positions / actions, avoid having the conversation.

  15. #15
    Moderator Nabz's Avatar
    Join Date
    August 24th, 2005
    Location
    VY Canis Majoris
    Posts
    1,751
    Is a representative that necessary? If any one needs help, then why not email the support or call them ?
    And it doesn't make a network bull$hit by just not having a representative on a 3rd party forum.

  16. #16
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    2,511
    Quote Originally Posted by nabeelk
    Is a representative that necessary? If any one needs help, then why not email the support or call them ?
    And it doesn't make a network bull$hit by just not having a representative on a 3rd party forum.
    It's great that apparently you've never had an issue with CJ or any of their merchants that couldn't be resolved through the normal channels; however, a lot of us have. On several occasions, I have had to ask another CJ program manager to try to resolve issues that were totally unrelated to his job because the normal channels didn't work.

    There have been many instances reported here of unsatisfactory responses from CJ customer support. We need another level of oversight which has been completely ignored by CJ for more than a year now.

    You've just posted on another thread that you haven't had login errors in months. The fact of the matter is that we've had dozens of reports on a weekly basis that others have, including me. Just because everything is working well for you, you shouldn't deny those of us who have legitiimate problems with CJ that need to be addressed.

  17. #17
    Affiliate Manager PingoPrepaidCallingCards's Avatar
    Join Date
    February 22nd, 2006
    Location
    Boston, MA
    Posts
    471
    CJ's affiliate support
    I did hear from a CJ rep that showed up to my boston affiliate marketing event that they do have 25 full time affiliate support people on staff.
    Brian Hawkins AM @ [URL=http://www.pingo.com/affiliate.do]Pingo[/URL] Earn up to $35 CPA for a [URL=http://www.pingo.com/p/onedollar/onedollar.html]$1 trial offer[/URL]!
    [URL=http://www.twitter.com/TelecomAgents]@TelecomAgents[/URL] [URL=http://www.twitter.com/telephonecard]@TelephoneCard[/URL]

  18. #18
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    2,511
    Quote Originally Posted by PingoPrepaidCallingCards
    I did hear from a CJ rep that showed up to my boston affiliate marketing event that they do have 25 full time affiliate support people on staff.
    Quantity is irrelevant without quality.

    How about forwarding this discussion to that person?

  19. #19
    Moderator Nabz's Avatar
    Join Date
    August 24th, 2005
    Location
    VY Canis Majoris
    Posts
    1,751
    Quote Originally Posted by Snowman
    It's great that apparently you've never had an issue with CJ or any of their merchants that couldn't be resolved through the normal channels; however, a lot of us have. On several occasions, I have had to ask another CJ program manager to try to resolve issues that were totally unrelated to his job because the normal channels didn't work.

    There have been many instances reported here of unsatisfactory responses from CJ customer support. We need another level of oversight which has been completely ignored by CJ for more than a year now.

    You've just posted on another thread that you haven't had login errors in months. The fact of the matter is that we've had dozens of reports on a weekly basis that others have, including me. Just because everything is working well for you, you shouldn't deny those of us who have legitiimate problems with CJ that need to be addressed.
    You misunderstood me. I'm not taking side of CJ, nor I'm saying that CJ is a perfect network. I am saying that it is not necessary to have a representative here. And also, there is nothing like, I never had any problems with CJ.
    Yup, I do have received unsatisfactory responses from Customer Support before. But I'm always satisfied by their Phone support.
    Its CJ's decision, if they want to have a representative here, then its a plus point. If not then there is nothing wrong about it.

  20. #20
    Affiliate Manager PingoPrepaidCallingCards's Avatar
    Join Date
    February 22nd, 2006
    Location
    Boston, MA
    Posts
    471
    cj staff
    good point, i'm sure there reading this but my opionion is that there still trying to help, but I understand affiliates frustration.
    Brian Hawkins AM @ [URL=http://www.pingo.com/affiliate.do]Pingo[/URL] Earn up to $35 CPA for a [URL=http://www.pingo.com/p/onedollar/onedollar.html]$1 trial offer[/URL]!
    [URL=http://www.twitter.com/TelecomAgents]@TelecomAgents[/URL] [URL=http://www.twitter.com/telephonecard]@TelephoneCard[/URL]

  21. #21
    Moderator MichaelColey's Avatar
    Join Date
    January 18th, 2005
    Location
    Mansfield, TX
    Posts
    16,232
    I know I have encouraged them numerous times to have a representative here. Todd did a great service for CJ with his presence and participation here. It really does make a difference for networks to have a closer relationship with their affiliates and merchants, and active participation on ABestWeb is certainly one of the best ways to do that.
    Michael Coley
    Amazing-Bargains.com
     Affiliate Tips | Merchant Best Practices | Affiliate Friendly? | Couponing | CPA Networks? | ABW Tips | Activating Affiliates
    "Education is the most powerful weapon which you can use to change the world." Nelson Mandela

  22. #22
    The Seal of Aproval rematt's Avatar
    Join Date
    November 19th, 2006
    Location
    The Windy City
    Posts
    4,140
    Quote Originally Posted by nabeelk
    You misunderstood me. I'm not taking side of CJ, nor I'm saying that CJ is a perfect network. I am saying that it is not necessary to have a representative here. And also, there is nothing like, I never had any problems with CJ.
    Yup, I do have received unsatisfactory responses from Customer Support before. But I'm always satisfied by their Phone support.
    Its CJ's decision, if they want to have a representative here, then its a plus point. If not then there is nothing wrong about it.
    nabeelk, you're right, it's not necessary to have a representative here, but it enhances the relationship between a network or merchant and their affiliates. It can be good indication (at least to me) of how much a network or merchant cares about the concerns of their affiliates.

    I became an affiliate for the sole purpose of making money and frankly I'm going to favor those networks and merchants that help me do that. Non participatiobn doesn't make them bad. However if stats and banners is all that a network can offer me, then they will never be my first choice when I'm building a new site or looking for new merchants to add.

    I want to deal with networks and merchants that are going to help me become more succesful. I have very little time to waste on those that can't or won't.

    -rematt
    "I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant." - Richard Nixon

  23. #23
    Life is Supposed to be Fun! Rexanne's Avatar
    Join Date
    January 18th, 2005
    Location
    Los Angeles
    Posts
    12,360
    Quote Originally Posted by rematt

    I became an affiliate for the sole purpose of making money and frankly I'm going to favor those networks and merchants that help me do that.

    I want to deal with networks and merchants that are going to help me become more succesful. I have very little time to waste on those that can't or won't.

    -rematt
    Bingo
    Peace,

    Rexanne

    Rexanne.com
    Loving Everyone's Child Creates Magic


  24. #24
    The slot machine that IS paid! Billy Kay's Avatar
    Join Date
    January 18th, 2005
    Location
    Small Town in Tennessee
    Posts
    5,226
    It's not only ABW they avoid, they avoid all the affiliate marketing industry events also, like Affiliate Summit and EcomExpo

    Their home page says to visit them at adtech - but is that "affiliate" marketing??????

    Again, my opinion is they've drifted sooooooooo far from "affiliate" marketing that they're no longer an "affiliate" network.

  25. #25
    Moderator MichaelColey's Avatar
    Join Date
    January 18th, 2005
    Location
    Mansfield, TX
    Posts
    16,232
    Too true, Billy. Another case in point We're not "affiliates" to CJ. We're "publishers".
    Michael Coley
    Amazing-Bargains.com
     Affiliate Tips | Merchant Best Practices | Affiliate Friendly? | Couponing | CPA Networks? | ABW Tips | Activating Affiliates
    "Education is the most powerful weapon which you can use to change the world." Nelson Mandela

+ Reply to Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Multi-Network Tracking Solutions - conditional representation"
    By Chuck Hamrick in forum ShareASale - SAS
    Replies: 5
    Last Post: October 22nd, 2011, 02:08 PM
  2. ABW on the go... ABW iPhone/Android skin!
    By I.M.O.G. in forum Midnight Cafe'
    Replies: 11
    Last Post: July 18th, 2011, 05:13 PM
  3. Political Representation for Affiliate Marketers
    By deepestblue in forum Midnight Cafe'
    Replies: 1
    Last Post: June 8th, 2005, 10:23 AM
  4. ABW Active Topics versus ABW New Posts?
    By cusimano in forum Midnight Cafe'
    Replies: 1
    Last Post: October 19th, 2002, 06:31 PM
  5. Nominations for representation
    By happypoon in forum Midnight Cafe'
    Replies: 23
    Last Post: October 9th, 2002, 01:30 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •