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  1. #1
    ABW Ambassador La_Valette's Avatar
    Join Date
    September 25th, 2005
    Location
    The Pale Blue Dot
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    841
    DHGate.com
    These guys seem to reverse all commissions generated.
    Kids, you tried your best and you failed miserably. The lesson is, never try. -- Homer Simpson

  2. #2
    Newbie
    Join Date
    January 31st, 2007
    Posts
    6
    Yes, I also had bad experience with DHGate. They had corrected 18 consecutive sales to zero, which was very strange. After 4 emails to affiliate manager, I got reply that all the orders were cancelled and not paid by the buyer. So, now I have stopped that promotion.

  3. #3
    Affiliate Manager
    Join Date
    June 4th, 2007
    Location
    Beijing
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    136
    Hi Valette and Stephen,
    I am here to introduce myself as the new affiliate manager of DHgate.com, the leading escrow service provider in China export market.
    I must give my apology for all the publisher for my predecessor did not reply your emails.
    However , DHgate view "cooperation and communication " as the core of the company idea. If you have any question about our affilate programm, please send emailt to me at gump@dhgate.com , I will reply to you within 24 hours.

    DHgate.com is found in 2004, We are top client for Paypal China and Google China , which give us high recommendation and high credit limit. We are a creditable compay with reputation.
    However, we are not so familiar with technical and business environment of US. The operation of our affiliate program has experience lots of error.
    We are now trying our best to solve the troubles with CJ.

    At last , I give my sincere apology again for all the inconvenience we have brought to you.


    Gump Kan
    Affiliate Manager
    Email: gump@dhgate.com
    Phone: +86 10 82028870 ext 1076
    Mobile: +8613260493959
    Contact Address :6F Dimeng Commercial Building, No. 3-2 Hua Yuan Road, Haidian District, Beijing, China 100083

  4. #4
    ABW Ambassador
    Join Date
    January 18th, 2005
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    2,511
    Did CJ terminate dhgate.com from their network?

  5. #5
    The "other" left wing davidh's Avatar
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    January 18th, 2005
    Location
    Boston
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    3,492
    I must give my apology for all the publisher for my predecessor did not reply your emails.
    Blame somebody who had already left the company before these concerns were aired? Creditable and reputable, indeed.
    CUSTOM BANNERS by GRAPHICS CANDY ~ Banner Sets and Website Graphics ~ Professional design, reasonable rates
    DESIGNER DOG CHECKS ~ We double-dog dare ya to write one!

  6. #6
    Affiliate Manager
    Join Date
    June 4th, 2007
    Location
    Beijing
    Posts
    136
    To Snowman:
    Our Partnership with CJ was terminated.
    We are now planting Performics and SAS as our new affiliate partners.

    To Davidh:

    Communication with the publisher is very important. It also make the credibility and reputation.
    My last post was just telling the truth. Credibility and reputation need honesty.

  7. #7
    Affiliate Manager
    Join Date
    June 4th, 2007
    Location
    Beijing
    Posts
    136
    La_Valette, stephen,david,Snowman
    I would like to share the great news with all of you: Our new affiliate program live!
    I would like to invite you, like many other of our old business partners , to join our affiliate program again!

    Thanks

    Gump Kan.

  8. #8
    Classic Rocker Mack's Avatar
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    January 27th, 2007
    Location
    Lower Left Coast
    Posts
    1,167
    Good one. Bypassing a program announcement in a thread talking about the 100% reversal rate.

    Makes me want to jump right in there.

  9. #9
    The "other" left wing davidh's Avatar
    Join Date
    January 18th, 2005
    Location
    Boston
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    3,492
    Our Partnership with CJ was terminated.
    Why?
    CUSTOM BANNERS by GRAPHICS CANDY ~ Banner Sets and Website Graphics ~ Professional design, reasonable rates
    DESIGNER DOG CHECKS ~ We double-dog dare ya to write one!

  10. #10
    Affiliate Manager
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    June 4th, 2007
    Location
    Beijing
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    136
    Mack

    you can see another thread post by La_Valette in performics forum
    you will see the difference and reason

    the thread

    Davidh

    They terminate our account.

  11. #11
    The "other" left wing davidh's Avatar
    Join Date
    January 18th, 2005
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    Boston
    Posts
    3,492
    They terminate our account.
    Why?
    CUSTOM BANNERS by GRAPHICS CANDY ~ Banner Sets and Website Graphics ~ Professional design, reasonable rates
    DESIGNER DOG CHECKS ~ We double-dog dare ya to write one!

  12. #12
    Affiliate Manager
    Join Date
    June 4th, 2007
    Location
    Beijing
    Posts
    136
    The reason for the termination was CJ took our operation as none-good faith activity.
    I would like to the quote the official letter from CJ to show the context.
    However,to quote this letter will lead to laysuit.After careful consideration, I think the above should be a good answer to the previous question.

    I have heard from some of our decent publisher, they had received the commission from CJ. I assumed that all should get the commission.

    However, We are not a CJ merchant any more, we can only communicate with the CJ legal dept. via mail.
    We sent them the details of the related transactions.
    The commission was calculated by CJ.
    We do not know how they calculate. If you have any questions , please contact CJ.

    Gump Kan
    DHgate.com Affiliate Team

  13. #13
    Affiliate Manager
    Join Date
    June 4th, 2007
    Location
    Beijing
    Posts
    136
    How time flies ! When I enter DHgate as the new affiliate manager, CJ affiliate program is down at that day! It is awful!
    However , after 4 months DHgate launch Performics and Sharasale affiliate program. And we take 2 months to become the Bellwether in performics network.
    Time illuminate everything.
    Thanks.

  14. #14
    Newbie
    Join Date
    June 17th, 2008
    Posts
    2
    dhgate
    im having problems to with them first they told me an item was gold and when i received them it was fake wasnt even worth 5 usd and it was missinng 10 stones and now they want to charge me to send it back come on is not rigth for the buyers the seller is suposed to pay for the delivery of the fake or broken item and the second time wich it was like 2 days with another seller they give u a fake tracking num and they dont respond you back when you ask questions so my advise is to straight all those kind of stuff cuz ull be losing a lot of good buyers

  15. #15
    Affiliate Manager
    Join Date
    June 4th, 2007
    Location
    Beijing
    Posts
    136
    Hi joswel,

    We have dispute process to guarantee the buyer benefits.
    You can get more info about our dispute process by the following steps:
    1 visit dhgate.com
    2 click help
    3 click dispute at the right navigation bar

    For the fake item , you can get a resolution via our dispute process.

    For the fake tracking No., you can contact our service team to cancel it for you.

    I recomment you check the seller trust score before make a deal.


    If you have any question, feel free to contact me at

    gump {at} dhgate.com

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