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April 8th, 2007, 09:25 AM #1
Tracking a telephone sale
- Join Date
- March 31st, 2007
I you are an affilate for CJ or LS and a customer clicks on one of your merchant links and decides not to place their order online, but calls the toll-free number, can they still track that sale under you? How does that work?
April 8th, 2007, 10:15 AM #2
no they cannot track in this case, but there are lot of indy programms who display your code on there site when the customer visits them by clicking on your link and they request the customer to say the code when they are placing their order through phone..the code display is your affiliate code through which your commssion is tracked for telephonic orders...
April 8th, 2007, 10:16 AM #3
There are various ways of doing this, the best that i have seen was the system we set up on Mondera some years back that embedded the tracking code into the product Id on the web pages. When a customer called in an order they automatically gave the tracking code without needing to be asked for an "extra" code, this meant all phone orders were tracked without fail.
April 8th, 2007, 10:25 AM #4Originally Posted by id2k
I don't know about LS or CJ because we are with SaS only, but I know with our program that tracking phone orders is not a problem. A promo code appears directly under the toll free number, which ID's the affiliate marketer. Do I understand correctly that you are saying with CJ or LS this is not possible?
April 8th, 2007, 10:28 AM #5
well i guess not all merchants at cj and linkshare provide with telephonic order tracking...correct me if i am wrong
April 8th, 2007, 10:34 AM #6
I don't know about CJ or LS. Our program is solely with SaS, but on SaS affiliates we display a unique promo code directly under the toll free number and it is the aff ID. There have been many threads on this topic over the past couple years. One that comes to mind is below, but you can search the threads for many more.
April 8th, 2007, 10:59 AM #7well i guess not all merchants at cj and linkshare provide with telephonic order tracking...correct me if i am wrong
April 8th, 2007, 05:02 PM #8
This is something that every network should encourage and make easy for merchants to implement. ShareASale.com is the only major network I know of that makes it easy for merchants to do, but even they don't seem to push it to merchants.
April 8th, 2007, 11:22 PM #9
At Backcountry the affiliate PID is displayed and customer service is supposed to ask and record that. The program is in CJ.
Ancestry records the email address and then compares the activated subscription back to affiliate program, matches the email address and commissions the affiliate. It lags by 60 days but is a big bonus to the affiliate. They are on BeFree and moving to CJ as we speak so not sure if that will carry over (don't manage it any more).
AffiliateCrew is working with our merchants to get a special 800 number that will only display when an affiliate link drives traffic. All the sales through that number will be bonused back to the program at the end of the month.
Some programs remove the 800 number when the vistor comes from an affiliate link and keeps the sale via the cookie.
April 9th, 2007, 05:50 AM #10Originally Posted by Chris - AMWSOCheers,
Mondera Affiliate Manager
Winner of the LinkShare 2004 Golden Link Awards "Affiliate's Choice Award"
Winner of the 2002 Abestweb.com "Best Affiliate Program Award"
April 9th, 2007, 07:38 AM #11
- Join Date
- February 28th, 2005
my opinion is that this issue needs to be finalized somehow to an "industry standard" although i dont know how this is possible, as there are too many networks working on "theirs own way"
April 9th, 2007, 07:39 AM #12
I searched around LS again. Does LS offer this solution yet?
We are consulting with a posible LS merchant and 800 tracking would be a MUST do, but I would prefer an easy script provided by LS for merchants.
April 9th, 2007, 09:29 AM #13Originally Posted by KGP
Networks certainly can do a better job of providing tools to make this easier for merchants and by encouraging merchants to add phone tracking.
April 9th, 2007, 11:36 AM #14phone order affiliate programs
True conversion tracking should be of top importance to merchants to take these steps.
FYI: pingo.com doesn't take any orders by phone to help ensure our partners will get PAID.Brian Hawkins AM @ [URL=http://www.pingo.com/affiliate.do]Pingo[/URL] Earn up to $35 CPA for a [URL=http://www.pingo.com/p/onedollar/onedollar.html]$1 trial offer[/URL]!
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