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  1. #1
    Newbie
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    Reporting Gone Wonky ?!
    When I run an Activity Detail Report for the month of April, it shows only the dates of 01 April through 24 April.

    The dates are said to be shown as 01-04 through 26-04 and to click on page 6 to view the last page of the report. There is no link for page 6 however.

    It is odd - the report has the correct commission amount in the Grand Totals but the incorrect Sales amount in the Grand Totals

    Has anyone else reported or experienced this? I sent an email early this morning but also thought I would ask here.
    Thanks
    Maggie

  2. #2
    ABW Ambassador
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    I do have experience with a page 6 missing of something else. I'm signed up to most of the merchants and when I clicked on Advertisers/Approved link, they're on 6 pages. There are only links to the first five so I can't get to the very last ones.

  3. #3
    Affiliate Network Rep
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    January 18th, 2005
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    We'll look into this. If you can provide more specific examples of this occurring it will definitely help us track it down.

    Thanks,
    Larry Adams
    Affiliate Product Manager

  4. #4
    ABW Ambassador
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    As far as my problem, I see:

    Approved Advertisers :
    showing all

    Page 5 of 6: Jump to Page: 1 2 3 4 5

    My last merchant on page 5 is Walter Drake but I have others past the letter W, like Yves Rocher, Zones etc. As you can you see in the bolded part is says page 5 of 6 but there is no link to page 6.

  5. #5
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    Same issue only now the Grand Total Sales is wrong but the Grand Total Commissions is still correct.

    Still unable to get to page 6

    Page 5 of 6 : 2007-04-19 - 2007-04-24 | Jump to Page: 1 2 3 4 5

    or to see Dates after 24 April.

    I sent an email yesterday and received the reply that it works fine if one exports the report to Excel. It does NOT work as Sales data is missing.

    To whom should I resend the screen shots of this error?

    Thanks!

  6. #6
    Affiliate Network Rep
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    January 18th, 2005
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    89
    Hello,

    This is an issue when there are 6 pages of data. There is no page 6. This is being reported to our engineers today.

    If you export the report to Excel, it does work. The sales data is there in the Amount column. If you do not see this, please email me.

    Thank you,

    Jamie Ross
    Manager, Affiliate Customer Support
    jarossATdoubleclick.com

  7. #7
    Affiliate Network Rep
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    In addition, if you expand the number of rows per line, the report functions correctly within the interface.

    Thank you,

    Jamie

  8. #8
    ABW Ambassador
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    "This is an issue when there are 6 pages of data. There is no page 6. This is being reported to our engineers today."

    Hasn't got fixed yet for the example I have above.

  9. #9
    Affiliate Network Rep
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    Hello,

    I hope to see this fixed with the next release and will send an update as soon as one is available. If you export the report or expand the number of visible rows to all (located at the bottom of the report page), the report displays properly.

    Thank you,

    Jamie

  10. #10
    ABW Ambassador
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    I see how you can do that in the reporting but not with the merchants as in the example I gave above.

    From the tabs at the very top, if you click get links or advertisers:

    Page 1 of 6: 48Hourprint.com - Clon Communications | Jump to Page: 1 2 3 4 5

    There are 6 pages but only links for 1-5.

  11. #11
    Affiliate Network Rep
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    January 18th, 2005
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    Thank you for the information.

  12. #12
    ABW Ambassador Abigail's Avatar
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    I am seeing a lot of traffic and exit links to Performance in my logs today but the perf report for today's activity shows no impressions, no clicks.......it's definitely off the rails!

    tried as you suggested, Jaimie, but still no go.

  13. #13
    ABW Ambassador Abigail's Avatar
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    Things seem to back on track this a.m., at least my reports are looking normal.

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