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May 2nd, 2007, 10:58 AM #1Swimsuits For All : No returns or exchanges when you use a coupon
You might want to post this disclaimer if you run them. I had a customer recently attempt to exchange a suit she purchased ( using a coupon) and they mailed the same suit back to her. When she called they told her no returns or exchanges were allowed on items purchased with a promotional code.
I called them today and they quickly offered to correct her order, but I do think that if anyone runs them it might be a good idea to post a disclaimer with their ads and coupons so customers know before they shop what the policy is. I think the policy is odd and will lose sales for them big time, but if they choose to have the policy, then customers simply need to know up front. There is a disclaimer for the current code advertised on the site, but customers may not know this applies to all codes.
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