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  1. #1
    Newbie
    Join Date
    May 4th, 2007
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    7
    Clicks not being recorded for ice.com
    I'm promoting ice.com on adwords. I've had over 100 clicks and sent over 100 people to ice.com, but Linkshare is reporting nothing. 0 clicks. And of course no sales.

    Do they have delayed reporting? I am really concerned about this.

    Christine

  2. #2
    Super Dawg Member Phil Kaufman aka AffiliateHound's Avatar
    Join Date
    January 22nd, 2007
    Location
    West Covina, CA
    Posts
    8,443
    Hi Christine,

    Some LS merchants report sales the same day, but most delay up to 3 or 4 days, but some delay for up to a few weeks.

    LS clicks and impressions are not reported until the next morning.
    Since June 10, 2012 a vegan aarf but still writing the Hound Dawg Sports Blog
    "If you don't have time to do it right, when will you have time to do it over?" -John Wooden;
    "Raj, there’s no place for truth on the internet." -Howard Wolowitz[/SIZE]

  3. #3
    Newbie
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    May 4th, 2007
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    7
    Thanks! Makes me feel much better as I was pretty worried.

    Christine

  4. #4
    OPM and Moderator Chuck Hamrick's Avatar
    Join Date
    April 5th, 2005
    Location
    Park City Utah
    Posts
    16,646
    What did the AM for Ice have to say??

  5. #5
    Newbie
    Join Date
    May 4th, 2007
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    7
    No reply yet.

  6. #6
    OPM and Moderator Chuck Hamrick's Avatar
    Join Date
    April 5th, 2005
    Location
    Park City Utah
    Posts
    16,646
    Let me know if you don't get a response as I am buddies with the previous AM and met the new one at the last summit. Would be happy to make a call.

  7. #7
    Newbie
    Join Date
    May 4th, 2007
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    7
    Thank you!

    I'll wait a few more days to see if they show up due to delayed reporting.

    Christine

  8. #8
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    2,511
    Over what period of time did you get those 100 clicks?

    Have you read Ice.com's PPC bidding policy in their T&Cs?

    Does your ad link directly to Ice.com or to a page on your website?

    Is this the first time you've run a campaign like this with any merchant?

  9. #9
    Newbie
    Join Date
    May 4th, 2007
    Posts
    7
    100 clicks in 10 hours.
    Yes I did read it.
    Display url does not show ice.com as per their policy. Destination url is the Linkshare affiliate code.
    No this is not the first campaign.

  10. #10
    Merchant & ABW Ambassador
    Join Date
    May 31st, 2006
    Location
    Houston TX
    Posts
    4,731
    Linkshare does have a delay in reporting for clicks. They are usually updated at like at night or early in the morning.

    As for sales, it depends on the merchant. Some update their stats real time, an hour or two delay, while some will do it at x interval in a day. I know that cell phones are tricky because if an order is placed, the carrier will acknowdge that. But only when the customer that place the order gets approved by their credit application agency, then you will get the credit.

    All the best

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