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  1. #1
    Staril - Mad Cat Woman Sue's Avatar
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    Missing thumbnails?
    Is it just me or are thumbnails from many SAS merchants not being displayed or found at the moment? My sites aren't displaying images from FTC, A&E and many others.


    Sue.

  2. #2
    ABW Ambassador beachcom's Avatar
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    At the present, my SAS thumbnails are AWOL too.

    Joey

  3. #3
    Staril - Mad Cat Woman Sue's Avatar
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    Phew ... at least it isn't just me

    But I do wish they would reappear quickly.


    Sue.

  4. #4
    Advocate mellie's Avatar
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    A lot of my images are still missing too. Fun to Collect, Crazy for Bargains most images are missing.
    Melanie
    President - Affiliate Advocacy 2008 ShareaSale Performance Industry Advocate Award, 2009 Affiliate Summit Pinnacle Award - Affiliate Advocate
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  5. #5
    Full Member Crocket's Avatar
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    I'm having the same problem. Not sure if it is SAS or CrazyForBargains, since I'm seeing red x's on the crazyforbargains.com site too.

    It could be a yahoo stores issue since Fun To Collect and Crazy For Bargains both run the yahoo stores.

  6. #6
    Advocate mellie's Avatar
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    Too late to edit my other post. Emitations, BargainsChildrens' clothing misssing images too.
    Melanie
    President - Affiliate Advocacy 2008 ShareaSale Performance Industry Advocate Award, 2009 Affiliate Summit Pinnacle Award - Affiliate Advocate
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  7. #7
    Troll Killer and best Snooper!
    I decide when the pigs fly!
    Rhea's Avatar
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    Aaaaaaaaaarrrrgggghhh!

    Brian! Carolyn! What's going on?

  8. #8
    ABW Veteran Mr. Sal's Avatar
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    Three blank sites so far:

    Fun to Collect
    Engravable Gift
    Fantasy Jewelry


  9. #9
    Advocate mellie's Avatar
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    I sent Carolyn an email.
    Melanie
    President - Affiliate Advocacy 2008 ShareaSale Performance Industry Advocate Award, 2009 Affiliate Summit Pinnacle Award - Affiliate Advocate
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  10. #10
    Network Rep & ABW Ambassador Carolyn - ShareASale's Avatar
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    We think it's related to a Yahoo stores issue, but digging into it! Thanks for the heads up

  11. #11
    Kung Fu Master Eathan's Avatar
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    Aren't the thumbs hosted on the merchant side? They are for ours...
    Eathan Mertz

    Black Cat Mining - Gold Prospecting & Rockhounding Equipment

  12. #12
    Full Member Crocket's Avatar
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    Three blank sites so far:
    including all sites that I host at Dreamhost, everything is just shooting over to the google search page.

  13. #13
    Network Rep & ABW Ambassador Carolyn - ShareASale's Avatar
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    For Engravable Gift Collection and CrazyForBargains, the thumbnails listed in the datafeed are pulled from the merchant site. So those product images are not hosted by ShareASale. I've got a call into Yahoo stores, and other merchants (non-affiliate related) seem to be having image issues as well. Will keep y'all updated and thanks for your patience!

  14. #14
    Outsourced Program Manager Jorge - SHOPiMAR's Avatar
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    Not a sas issue.

    I just verified through 3 of our programs and only one of those that is using a yahoo store related datafeed source is showing no images. Others are ok.

  15. #15
    Network Rep & ABW Ambassador Carolyn - ShareASale's Avatar
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    Hey Jorge,
    Any chance you could put a call into your Yahoo Stores contact too? Thinking we can fan the flames here and get quicker resolution

  16. #16
    ABW Ambassador CathyM's Avatar
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    Images are also missing from cj merchants using Yahoo stores.

  17. #17
    Outsourced Program Manager Jorge - SHOPiMAR's Avatar
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    CT, already did. Did you see my IM to you

  18. #18
    Network Rep & ABW Ambassador Carolyn - ShareASale's Avatar
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    No IM came through, on Y?

  19. #19
    Network Rep & ABW Ambassador Carolyn - ShareASale's Avatar
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    Just heard from Melissa over at CrazyForBargains, we know what the issue is, at least for CrazyForBargains (CFB) and EngravableGiftCollection.com (EGC). Since Yahoo moves images around regularly, both CFB and EGC contract out to a third-party to host images for their datafeeds. Unfortunately, that third-party's server is having some issues, but they're working on it right now to get it resolved. She said to hold tight, she's never had any problems with these guys and it should be remedied soon!

  20. #20
    Network Rep & ABW Ambassador Carolyn - ShareASale's Avatar
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    And they're fixed. Thanks mellie, nyfalcon and momma lox! Melissa was right, those guys are fast.

  21. #21
    Outsourced Program Manager Jorge - SHOPiMAR's Avatar
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    And they're fixed.
    Same here

    those guys are fast.
    I can vouche for those 'third party folks', they are one cool developers


  22. #22
    Internet Cowboy
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    If every network acted like this, the affiliate marketing industry would be a SOOOO much better place. I wish someone would make a copy of this thread and sticky it in the forums of the "big three".
    But, this kind of interaction (not to mention a timely response) doesn't happen at those places. This is a huge reason why Shareasale is so unique and so well respected and why so many affiliates are working their way away from other, less responsive, networks to SAS.


  23. #23
    Network Rep & ABW Ambassador Carolyn - ShareASale's Avatar
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    The third party was http://www.yourstorewizards.com/, and would you believe, they even called me back to confirm everything was alright? And, the guy who helped us knew who ShareASale was. Warm fuzzies after a small fire. I should send them a scooter hug!

  24. #24
    Advocate mellie's Avatar
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    Thanks for getting it fixed.
    Melanie
    President - Affiliate Advocacy 2008 ShareaSale Performance Industry Advocate Award, 2009 Affiliate Summit Pinnacle Award - Affiliate Advocate
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