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  1. #1
    Newbie
    Join Date
    August 31st, 2006
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    5
    Rugs USA - News
    We would like to update the community on the company. We have recently discontinued our relationship with ARC but intend to keep the SAS account active.

    We have also noticed many affiliates going against our terms and bidding on cpc words using our brand which is against our policy.

    Any accounts that are found doing this will automatically get terminated.

    If you have any questions feel free to contact us.

  2. #2
    Lite On The Do, Heavy On The Nuts Donuts's Avatar
    Join Date
    January 18th, 2005
    Location
    Winter Park, FL
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    6,930
    Quote Originally Posted by Rugs USA
    We have also noticed many affiliates going against our terms and bidding on cpc words using our brand which is against our policy.

    Any accounts that are found doing this will automatically get terminated.
    There's a convenient place within ShareASale for you to enter keywords that you want banned from use by your affiliates. Affiliates can see this list by clicking on "View PPC Keyword Guidelines" when they view your program's description. Presently, you have no banned keywords listed there at all. I suggest you add the one's you're concerned about.

  3. #3
    ABW Ambassador
    Join Date
    January 18th, 2005
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    Los Angeles
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    4,053
    Rug person, that would be silly to terminate what might be high producing affiliates *immediately* if you didn't disclose any terms - which you should have done right away.

    If you want to maintain good, profitable relationships, do as Donuts suggested and also make sure to send out an email letting people know. Why lose what might be some of your best people over lack of communication?

  4. #4
    Comfortably Numb John Powell's Avatar
    Join Date
    October 17th, 2005
    Location
    Bayou Country, LA
    Posts
    3,432
    Thread seems kinda out of place now that you have severed with ARC.

  5. #5
    Affiliate Marketing Consultant Andy Rodriguez's Avatar
    Join Date
    January 18th, 2005
    Location
    Sunny Miami
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    8,384
    We were on vacation and did not get a chance to post to this thread on the 25th, our apologies..... i will close this thread after my response below ... no further comment needed.

    As the post history will show here on ABW, this program kicked off to an amazing start, hitting close to 100K per month in a short 3 months. Somewhere after that time, there was a shift in the "affiliate mindset" with RugsUSA and the rules of the game started to change. Rules and merchant behavior we don't engage in ...

    We were not comfortable with the suddenly high reversal rate, voided sales and the demands to "terminate" high performing affiliates. Some of you have been deactivated from the program, understand it was not our decision and was not done by us.

    When we feel the level of trust in a relationship drops, it's time for us to part ways .... we wish RugsUSA much success with their program going forward.
    Andy Rodriguez Consulting, Affiliate Program Management and Consulting Services, Since 2001
    www.andyrodriguez.com | E: abw@andyrodriguez.com | P: (888) 931-ANDY (2639) | Skype: affiliatedoctor | AIM & MSN: AffiliateDoctor | Subscribe To Our ABW Forum Posts | Follow me on Twitter | Join Our Affiliate Programs

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