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  1. #1
    Life is Supposed to be Fun! Rexanne's Avatar
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    January 18th, 2005
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    Unavailable products?
    I'm trying to figure out why my pop shops are showing "unavailable products" but when I check the product on the merchant's site, it's available.

    Am I missing something?
    Peace,

    Rexanne

    Rexanne.com
    Loving Everyone's Child Creates Magic


  2. #2
    Staril - Mad Cat Woman Sue's Avatar
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    December 12th, 2005
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    As far as I understand it, it means that the product is either not in the datafeed anymore or is marked there as being unavailable. But you might need to send the popshops people some examples for them to check that.


    Sue.

  3. #3
    Full Member JessieJ's Avatar
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    July 13th, 2006
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    Hi,

    The way the unavailable products work is that we do a check when we reimport the data feeds. If the URL has changed, or if the product is being marked as out of stock, etc, then we mark the product as unavailable.

    Rexanne, I believe you're in touch with Angel about this, right? He can go in and check the specifics of your account.

    - JessieJ

  4. #4
    Full Member JessieJ's Avatar
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    July 13th, 2006
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    Hi again Rexanne,

    More details for you about our unavailable products system...

    We only mark products as unavailable if that product isn't in the merchant feed anymore (based on the product's unique ID/SKU) or is marked as unavailable in the merchant feed. So if products are being marked as unavailable, then the merchant is either changing the data feed fundamentally or products are going in and out of stock.

    Please e-mail me at jessie @ popshops.com and I can go into more detail with you...

    thanks,
    - JessieJ
    Last edited by JessieJ; June 6th, 2007 at 04:36 PM.

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