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  1. #1
    ABW Ambassador isellstuff's Avatar
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    Unreliable Dedicated hosting. Ugghh!!!
    I feel like pulling my hair out... My dedicated server with Aplus.net has been down or sluggish all day long due to "hardware problems" between their datacenter and XO Communications. This happened last month too..

    So, my site is down for 12-24 hours a month. This ends up costing me more than my hosting fees for the month. I'm not getting refunds because they say it is "outside of their control".

    I need my server to be up 24x7x365. Before, when I wasn't bringing in very much money, I didn't care. Now, it hurts big time.

    Does anyone host with Rackspace? Can I really get 100% uptime with them? I just e-mailed them for a quote and am waiting to hear back.
    Merchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!

  2. #2
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    Noone can guarantee 100% uptime, but rackspace is as close to this as possible. Their support can solve any problem in a few minutes. But it's 2-3 times as expensive as aplus or similar hosting.

  3. #3
    ABW Ambassador isellstuff's Avatar
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    Low cost with lots of features is what attracted me to Aplus.net. I wanted to experiment with new Aff ideas without spending too much money. Now I'm passed experimenting... 2-3 times the cost isn't sounding so bad if I know my site won't be down over Christmas.
    Merchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!

  4. #4
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    I worked with some company, which was hosted on rackspace (it's still there, but i'm no longer working with them). Rackspace has a monitoring service, i think it was billed separately, but maybe that have changed. In case anything goes wrong, it notifies the support immediately.

    In almost 3 years, there were only 2 or 3 incidents.
    Once some Windows 2003 update went wrong, and IIS went down. They fixed it in 7 minutes. Second, there was a hardware issue with RAM. They managed to detect it and replace the RAM in 20 minutes.
    So their tech support is really impressive.

  5. #5
    Resident Genius and Staunch Capitalist Leader's Avatar
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    Rackspace uptime is great! And they will generally kiss your butt, service-wise! But they charge a lot!

    I was with them for years. Moved out less than a month ago, in fact. But when they told me that the upgrades I intended to get would come to $475/mo, and I saw that ThePlanet was offering a similar package (but unmanaged) for $109...that put a fork in it.

    And, I could get other features I had been wanting (not included in RS's $475 quote), which raised the price at TP quite a bit above the base, but I'd still get a substantial savings over RS. I remembered that MichaelColey's at ThePlanet, and I never see him complaining about downtime, so I figured it had to be pretty reliable.

    Also, RackSpace doesn't offer cPanel, just Plesk. If you've used cPanel's WHM and expect to have the same kind of server-operation interface with Plesk? Forget it. Most of the basic management options in WHM are just not present in Plesk. It makes server management a lot harder than it needs to be (and therefore makes Rackspace look really good).

    Oh yeah, can't forget the setup fee! RackSpace charged $250 or so, way back when. ThePlanet, $25.
    There is no knowledge that is not power. ~Hemingway

  6. #6
    Crazy Cat Lady Heidi's Avatar
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    The Planet is great, I've been with them for the last 5 years or so. A bunch of us from here are with them. Catch one of their specials and you can get a server with no set-up fees involved and the server is ready to go within about 30 minutes of placing your order.
    Heidi
    "Happy are those who dream dreams and are willing to pay the price to make them come true"

  7. #7
    ABW Ambassador isellstuff's Avatar
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    Thanks for letting me know about The Planet, I'm looking into them.
    Merchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!

  8. #8
    ABW Ambassador Rehan's Avatar
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    You can do a lot better than ThePlanet. They used to be great 5 years ago, but they've had lots of management and organizational changes that have lowered the quality of customer service that they provide.

    Several of the former senior folks from ThePlanet left there about 18 months ago and started Softlayer. If you browse through WebHostingTalk.com a little bit, you'll quickly see how their reputations compare...

    (I don't have any servers at SoftLayer, but I do have a couple at ThePlanet that I'm in the middle of moving to iWeb, which I think is even better than SoftLayer. But iWeb is based in Canada, which would probably not be the best for you.)

  9. #9
    ABW Ambassador Snib's Avatar
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    I use ThePlanet and have noticed a decline in service, but they're still very good servers and uptime is magnificent. Interesting about Softlayer. Would love to hear about anybody's experience with them.

    - Scott
    Hatred stirs up strife, But love covers all transgressions.

  10. #10
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    I believe HostGator have their servers at ThePlanet - and they've always been reliable for my small scale affiliate stuff, so I guess that counts as a vote for ThePlanet.

    I'm a bit dubious about someone posting about how good SoftLayer are with no personal experience of them.

    Reach24 are using WiredTree (to be found, unsurprisingly at www.wiredtree.com) - fairly inexpensive managed hosting in Chicago.

    Apart from one update that took place with - to my mind - not enough notice while I was in Egypt, I've been pleased with them.

  11. #11
    ABW Ambassador Rehan's Avatar
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    Quote Originally Posted by markymark
    I'm a bit dubious about someone posting about how good SoftLayer are with no personal experience of them.
    If you're referring to my post, I was simply relating how a relatively large number of informed people feel about them.

    Personally, I would never choose a service provider based on one or two or three people in one small corner of the Internet saying that they're great and have had no problems... there could be many more people whose opinions I haven't yet read that have had the opposite experience. That's why it's important to look around in the right places and get a more complete picture.

    BTW, the main issue with ThePlanet is not their uptime (which is admittedly decent) but their customer service. And you can't really judge their customer service quality towards smaller dedicated server customers from what they do with a big company like HostGator.

  12. #12
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    It's bad but a little patient might solve your ever than u expected,
    good luck.

  13. #13
    Comfortably Numb John Powell's Avatar
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    I still have all my sites and client sites on shared hosting, but would love to be able to justify a dedicated server. Would it be risky to put all of your sites on one server?
    What are the early signs that a dedicated server will be needed soon?

  14. #14
    Crazy Cat Lady Heidi's Avatar
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    Quote Originally Posted by bumpaw
    I still have all my sites and client sites on shared hosting, but would love to be able to justify a dedicated server. Would it be risky to put all of your sites on one server?
    What are the early signs that a dedicated server will be needed soon?
    When your webhost with shared hosting tells you find another home cuz the scripts your using take too much of the resources - LOL - Thats when i switched to dedicated server anyway. Strangely enough, i've never had any big issues with the same exact scripts as I ran on their server.
    Heidi
    "Happy are those who dream dreams and are willing to pay the price to make them come true"

  15. #15
    ABW Ambassador newestuser's Avatar
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    Quote Originally Posted by bumpaw
    I still have all my sites and client sites on shared hosting, but would love to be able to justify a dedicated server. Would it be risky to put all of your sites on one server?
    What are the early signs that a dedicated server will be needed soon?
    All on 1 server would mean a single point of failure (server goes down, they all go down).

    I had theplanet for a while, and it was decent. My needs went up, and I needed a whole rack, so I moved away from there because of price, but I would recommend them.

  16. #16
    Resident Genius and Staunch Capitalist Leader's Avatar
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    Quote Originally Posted by bumpaw
    I still have all my sites and client sites on shared hosting, but would love to be able to justify a dedicated server. Would it be risky to put all of your sites on one server?
    What are the early signs that a dedicated server will be needed soon?
    The sign is when you add up the costs of all the shared hosting plans it'll take to host your sites at a decent place, and it's pretty close to the same as for a dedicated. Also consider whether there's stuff you need to open a support ticket for, that you could do yourself if it was your server. And, there's the whole "does the host allow" set of questions. On a dedicated, you're the host, and it's all allowed! Well, almost all--dedicated companies do ban a minimum of things, like spamming and hosting warez/other illegal stuff, but that's about it.

    The rest of the benefit is all about control!

    Take software and permissions, for example. Heidi already touched on one aspect. On a dedicated, you can run any scripts the server can handle--and it'll handle more for you, since you're not sharing resources with other users.

    You also don't have to worry about whether a certain kind of access is allowed. If it's not on by default, you can turn it on.

    There's other cool stuff you can do, too, that would be verboten on shared hosting. You can change things that affect the whole server. It's like the difference between renting an apartment and having a house. Both options provide shelter, but only one gives you control!

    As for the risk, at shared hosting they probably put all your sites on one server too (at least if you sign up all your sites at about the same time at the shared host), so it's probably about the same: Server down = sites down.
    There is no knowledge that is not power. ~Hemingway

  17. #17
    Affiliate Manager PetsWarehouse.com's Avatar
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    It's the control, number one as said above.
    In many cases it's the speed of the site.

    Many shared servers are hosting 200++ sites, cheap hosts will run 500.

    You also have to hope none of them are porn sites sharing your box.

    One thing overlooked in all cases is to make sure you're behind a firewall, you would be shocked at the number of hosts including Rack Space that don't do it automaticlly, ask.
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  18. #18
    Comfortably Numb John Powell's Avatar
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    Quote Originally Posted by Leader
    The rest of the benefit is all about control!
    I sure enjoy that on my development server here at home. I took a look at ThePlanet last night and couldn't really tell what services they give with their basic plan. I'll probably give them a call.

  19. #19
    ABW Ambassador isellstuff's Avatar
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    Here's what I want from a dedicated server. If a company knows they are going to take the datacenter offline for an emergency hardware upgrade, I should get an e-mail in advance so I can turn off my adwords campaigns.

    If an emergency arises that is going to degrade services for awhile, I should get an e-mail.

    I get none of these courtesies from Aplus.net. Do you get this from "The Planet" or "Rackspace" ?

    I do have my own monitoring service (that I wrote), but that is without context. Sure, my service is down, but I have no idea why.
    Merchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!

  20. #20
    Affiliate Manager MINDsprinter's Avatar
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    I want to put in a plug for http://www.survivetraffic.com/, my current webhost. It is shared hosting, but it is a bit different. For one, they only put 30 sites on a server (you can have up to 5 domains with each account). Next, the provide 100% uptime or your money back. So far, I've been able to take on traffic surges from front page articles on digg.com (ie. 10k - 20k hits in 24 hours) with no problems, not even a slowdown. Plus, the customer service is great.

    Anyway, it's only $35/month, so it might be worth checking out.
    Jason Rosenbaum
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  21. #21
    Resident Genius and Staunch Capitalist Leader's Avatar
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    If a company knows they are going to take the datacenter offline for an emergency hardware upgrade, I should get an e-mail in advance so I can turn off my adwords campaigns.

    If an emergency arises that is going to degrade services for awhile, I should get an e-mail.

    I get none of these courtesies from Aplus.net. Do you get this from "The Planet" or "Rackspace" ?
    I haven't been at ThePlanet long enough to know; someone who's used their service longer can answer that.

    Rackspace: Definite yes. They are so anal about notifications that they'll tell you if they expect even one minute of possible disturbance! And, even when they expect zero downtime/disturbance, they let you know what they're going to do for their scheduled maintenances at the datacenter. 5+ stars to RackSpace on this aspect. If they expect to be doing anything, you'll know about it.

    "Emergency"... I think there was 1 time in 4 or 5 years when I didn't get advance notice, when a router or something suddenly toasted and they were caught by surprise. And even then, they emailed immediately after detecting a problem, and said what they were doing about it. They didn't let customers sit stewing and wondering what was going on.


    Quote Originally Posted by PetsWarehouse
    One thing overlooked in all cases is to make sure you're behind a firewall, you would be shocked at the number of hosts including Rack Space that don't do it automaticlly, ask.
    Yeah, that's right. It's an "option."
    Same with backup! So while you're checking on the firewall, don't forget to ask about the backup options.

    This is true of both RackSpace and ThePlanet. The fees aren't the same, though.
    There is no knowledge that is not power. ~Hemingway

  22. #22
    Newbie MrCat's Avatar
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    Downtimes are really un-avoidable at times, even Yahoo and other big sites experience this every once in a while. But if it is down due to upgrades and stuffs, they should notify their users and subscribers.

  23. #23
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    Quote Originally Posted by bumpaw
    I still have all my sites and client sites on shared hosting, but would love to be able to justify a dedicated server. Would it be risky to put all of your sites on one server?
    What are the early signs that a dedicated server will be needed soon?
    There's also the intermediate option of a VPS (virtual private server). You do share a physical box with a few other VPS's, but each one is mostly separate. RAM is typically allocated separately to each VPS. While most VPS providers don't separate the CPU power to each VPS, rapidvps does - as far as I know, they're the only VPS provider who guarantees both a minimum amount of RAM *and* a minimum amount of CPU to each VPS, and then if the other guys on the same server aren't using all of theirs, you can "borrow" resources from them, and vice versa.

    A couple of other VPS providers who usually get good reviews are knownhost and powervps.

    VPS packages, like dedicated servers, come in both managed and unmanaged flavors. You'll probably want at least backups and security hardening; some companies do more than that.
    [URL=http://themoneyforums.com]The Money Forums[/URL]

  24. #24
    ABW Ambassador isellstuff's Avatar
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    I have decide to give Softlayer a try and just ordered the server.

    I was an idiot and stayed with Aplus.net because I didn't want to move during the Holidays. My server has, as of now, been down for 27 hours due to a "network" outage. That's it Aplus, bye, bye.
    Merchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!

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