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  1. #1
    Member
    Join Date
    January 18th, 2005
    Posts
    58
    Can a merchant reverse sales without us knowing??? For example, all we see are sales that are not reversed, and all the reversed sales never even show up in our records, so it seems like we're not getting any reversed trans?

    I have this one merchant that I do alot of sales for, but I rarely have any reversals, but when I check their stats, they have over 30% in reversals? So i'm thinking maybe they reverse a buncha sales without letting the reversed ones show up in our records?

  2. #2
    Defender of Truth, Justice and the Affiliate Way
    Join Date
    January 18th, 2005
    Location
    The Swamp
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    7,503
    Peego,

    The reversal % is for dollar amount, not the actual number of reversals. So if there a high sale amount that is reversed for say fradulent credit card (which isn't that uncommon with big sales), then it can skew the reversal %. Particularly for smaller merchants who don't have as high of a volume to begin with.

    Keep Your Hands Off My Cookies

  3. #3
    Member
    Join Date
    January 18th, 2005
    Posts
    58
    Oh ic... thank!

    But I'm pretty sure they do very high volume every month.

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