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  1. #1
    ABW Ambassador
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    Domestications & CompanyStore sales vs leads?
    These two seem to be paying only their base commission, but they both claim in the description that there's an additional % for new customers.

    It's impossible that all sales are from previous customers, yet I haven't gotten paid anything for what's called leads. I'm referring to the column in the reports where the sales amount is given and the commission amount, and then a running tally in a "sale" column and also in a "leads" column. Like it would be 9 sales and 6 leads, for example.

    Is a lead a new customer, or something else?

  2. #2
    ABW Ambassador
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    January 18th, 2005
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    Question
    No one knows what a lead is at CJ?

  3. #3
    ABW Ambassador
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    You're asking two different things here. To find out why you aren't being paid for new customers, you should contact the Merchant.

    It appears to me that it is the Merchant who defines what a Lead is, not CJ. Many of the hotel programs do not report a commission until after the stay has occurred yet some of them report the original booking as a Lead while others report the original booking as a Sale even though they are exactly the same. As an example, Choice Hotels reports bookings that haven't occurred yet as a Sale while Intercontinental Hotels Group reports the exact same type of transaction as a Lead.

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