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  1. #1
    Life is Supposed to be Fun! Rexanne's Avatar
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    Upload HELL
    I've had this issue for almost as long as I've been wiht my hosting company and it's maddening.

    When I upload changes to my site (through FrontPage) I more often than not get an error code telling me the server is too busy, has timed out or something else letting me know the changes are not happening.

    When I ask my host about this, tech support gives me all manner of BS about why it's happening, usually blaming the size of my site which, admittedly, is pretty huge. Other times, they've blamed FP or Microsoft.

    So, I called Microsoft and THEY told me it's the fault of my host and to get a "real" host. LOL - I'm so freaking frustrated I don't know what to do. I used to love my hosting company until I found out they were ripping me off and then reneged on a promise to reimburse me for all the extra charges they laid on me for 3 years. I would love to switch hosting companies but I'm wondering if this will be an issue with all but a dedicated server.

    Anyone have a clue?
    Peace,

    Rexanne

    Rexanne.com
    Loving Everyone's Child Creates Magic


  2. #2
    Super Dawg Member Phil Kaufman aka AffiliateHound's Avatar
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    There have been a lot of threads recently dealing with good and bad hosting. I have followed them closely as I intend to make some changes in a few months (after usual Q4 madness). This is a significant problem that you describe and it would be extremely helpful if you told us who the host in question is.
    Since June 10, 2012 a vegan aarf but still writing the Hound Dawg Sports Blog
    "If you don't have time to do it right, when will you have time to do it over?" -John Wooden;
    "Raj, there’s no place for truth on the internet." -Howard Wolowitz[/SIZE]

  3. #3
    Life is Supposed to be Fun! Rexanne's Avatar
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    Quote Originally Posted by AffiliateHound
    There have been a lot of threads recently dealing with good and bad hosting. I have followed them closely as I intend to make some changes in a few months (after usual Q4 madness). This is a significant problem that you describe and it would be extremely helpful if you told us who the host in question is.
    I follow every host post going like a lost puppy. ;-)

    Until I'm no longer with them, I'll refrain from naming the host. Bashing a company that holds my livlihood in its paws isn't gonna happen. It's not a host that has ever been mentioned here before so I won't let anyone jump into bed with flea-ridden dogs.

    I would be happy to let you all know once I set up elsewhere. Yeah ... well after Q4.
    Peace,

    Rexanne

    Rexanne.com
    Loving Everyone's Child Creates Magic


  4. #4
    Moderator BurgerBoy's Avatar
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    Rexanne

    Change your host to here http://hostgator.com/shared.shtml

    Get the baby plan. It is 9.95 per month.

    I run all kind of php scripts here with no problems at all.

    There are no extra charges.

    They will help you with anything on their chat immediately.

    I also use FP 2003. I have some sites with 100,000 htm and html pages and more hosted here. I never have any problems with them at all.

    I did have my sites at ipowerweb and bluehost and had problems with them all the time.

    Since I changed all of them to HostGator all of my problems have disappeared.

    Check out what their baby plan offers.

    You do not need a dedicated server.

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  5. #5
    Super Dawg Member Phil Kaufman aka AffiliateHound's Avatar
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    Quote Originally Posted by Rexanne
    I follow every host post going like a lost puppy. ;-)

    Until I'm no longer with them, I'll refrain from naming the host. Bashing a company that holds my livlihood in its paws isn't gonna happen. It's not a host that has ever been mentioned here before so I won't let anyone jump into bed with flea-ridden dogs.

    I would be happy to let you all know once I set up elsewhere. Yeah ... well after Q4.
    Didn't mean to hound you on this. I guess I was barking up the wrong tree. I can wait the 2 years 4 months (dog years) until January, 08.
    Since June 10, 2012 a vegan aarf but still writing the Hound Dawg Sports Blog
    "If you don't have time to do it right, when will you have time to do it over?" -John Wooden;
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  6. #6
    Life is Supposed to be Fun! Rexanne's Avatar
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    THANK you BB!

    I'm not too concerned with paying a low monthly fee, although getting what I need for 9.95 a month is less than half of what I'm currently spending. I'd gladly pay MORE just not to have the freaking agro of always having to upload hundreds of times before it takes.


    Quote Originally Posted by BurgerBoy
    Rexanne

    Change your host to here http://hostgator.com/shared.shtml

    Get the baby plan. It is 9.95 per month.

    I run all kind of php scripts here with no problems at all.

    There are no extra charges.

    They will help you with anything on their chat immediately.

    I also use FP 2003. I have some sites with 100,000 htm and html pages and more hosted here. I never have any problems with them at all.

    I did have my sites at ipowerweb and bluehost and had problems with them all the time.

    Since I changed all of them to HostGator all of my problems have disappeared.

    Check out what their baby plan offers.

    You do not need a dedicated server.
    Peace,

    Rexanne

    Rexanne.com
    Loving Everyone's Child Creates Magic


  7. #7
    Moderator BurgerBoy's Avatar
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    Why wait until fourth quarter is over.

    I changed a site to HostGator yesterday with approximately 45,000 pages in it.

    In 20 minutes after I placed the order I had an e-mail from them with my new DNS and how to access the site by ftp.

    I did my dns change at network solutions and approximately 30 minutes later it was going to HostGator.

    I loaded the site from my computer and the whole process took approximately 2 hours from the time I order the server space at HostGator until I had the site live at HostGator.

    About an hour after that my stats showed that it had already been visited by yahoo, msn, and google at HostHator.

    Why let your current host screw up your 4 quarter.

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  8. #8
    Life is Supposed to be Fun! Rexanne's Avatar
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    Quote Originally Posted by BurgerBoy
    Why wait until fourth quarter is over.
    Just read their instructions about switching hosts and it gives details about not letting a site go offline while doing so. I'm all over this. Thanks!

    Check your PMs. :-)
    Peace,

    Rexanne

    Rexanne.com
    Loving Everyone's Child Creates Magic


  9. #9
    Resident Genius and Staunch Capitalist Leader's Avatar
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    When I upload changes to my site (through FrontPage) I more often than not get an error code telling me the server is too busy, has timed out or something else letting me know the changes are not happening.
    That server is underpowered and/or has its settings set too low. So the short answer is, MS is right--get a "real" host.

    Longer form...
    Settings in the server's config file (accessible by the server admin) control things like timeout cutoff, how many processes can run at once, how many connections there can be, etc. So all it'd really take to stop a lot of those kinds of errors, is for the host to change the limits in the file.

    I would figure that some hosts have made sensible tweaks to their setup--and some haven't. It sounds like your host didn't. When the box is REALLY too busy, the machine's response is usually...NO response...

    If they're worried that people will use up all the resources just doing stuff like uploading their pages, then they really need more resources!

  10. #10
    Life is Supposed to be Fun! Rexanne's Avatar
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    Very interesting, I like knowing WHY stuff happens. Thanks Leader!

    This host is actually quite big, although I suspect they host mostly porn sites as I get a lot of SPAM from others on their servers. I've been complaining about this for years ... you'd think they'd do something about it. Meanwhile, they also promised to reimburse me thousands of dollars in additional traffic costs and then reneged. That was the biggie for me. Time to jump ship and move on.

    Quote Originally Posted by Leader
    That server is underpowered and/or has its settings set too low. So the short answer is, MS is right--get a "real" host.

    Longer form...
    Settings in the server's config file (accessible by the server admin) control things like timeout cutoff, how many processes can run at once, how many connections there can be, etc. So all it'd really take to stop a lot of those kinds of errors, is for the host to change the limits in the file.

    I would figure that some hosts have made sensible tweaks to their setup--and some haven't. It sounds like your host didn't. When the box is REALLY too busy, the machine's response is usually...NO response...

    If they're worried that people will use up all the resources just doing stuff like uploading their pages, then they really need more resources!
    Peace,

    Rexanne

    Rexanne.com
    Loving Everyone's Child Creates Magic


  11. #11
    Moderator BurgerBoy's Avatar
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    You have mail Rexanne

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  12. #12
    Beachy Bill's Avatar
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    Because I will never put all of my eggs in one basket I have three hosts; one in New Jersey, one in Virginia, and one in Texas. If there is a true disaster at any one datacenter, I am only 30 or 40 percent out of business until I can get things moved.

    The host I have in Texas is (by coincidence) HostGator. On Tuesday evening I put in a ticket to upgrade from the Baby (shared hosting, which I had been experimenting with for the last 18 months) plan to a reseller plan so I could add more sites (including one for my daughter, who I am getting to break into the business a bit).

    They had the upgrade done yesterday by creating a new account for me and moving all of my "stuff" to the new plan. They also let the old plan run until I had time to test everything out. Everything worked smoothly, so about two hours ago I put in a ticket to close the old plan and I just received the confirmation that it has been done.

    HostGator is a huge company with servers at a major datacenter in the Dallas area. I also have a friend and colleague with a large dedicated server there. He loves them.

    No one is perfect, especially at these low prices. If you want/need something bulletproof check out Rackspace - but they are rather expensive.

    Good luck with choosing - but don't let a flaky host ruin whatever the 4th Quarter may hold for you.
    Bill / Marketing Blog @ 12PM - Current project: Resurrecting my "baby" at South Baltimore..
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  13. #13
    general fuq mrbshouse's Avatar
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    leader you mentioned what I was going to say but in much better terms ;-)

    BB at 45k pages I assume your using MySQL let us know how things go there and if they try to migrate you to a larger package due to server resource requirements.

  14. #14
    Life is Supposed to be Fun! Rexanne's Avatar
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    Quote Originally Posted by Beachy

    No one is perfect, especially at these low prices. If you want/need something bulletproof check out Rackspace - but they are rather expensive.

    Good luck with choosing - but don't let a flaky host ruin whatever the 4th Quarter may hold for you.
    Thanks for the info Beachy. I was looking into Rackspace last year when frustration was high too. If I actually get some of the other sites I'm trying to get online done, I'll think about using more than one host to see how things go. Right now, HG sounds like a winner.


    Richard, you've got mail back sweetie.
    Peace,

    Rexanne

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    Loving Everyone's Child Creates Magic


  15. #15

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    Rexanne:

    I have used a smaller private hosting company for years. They handle our shared and dedicated hosting (when we moved into dedicated they agreed to manage them). We still have a couple of shared reseller accounts.

    They are not the cheapest (not expensive either), but they are solid, and reply to ANY issues within minutes or a couple of hours at most (if they have to do some work).

    I had a similar issue back when we were primarily using shared reseller hosting. I kept getting timed out and it would even bring down the server (too high of a load) and they changed a few timing things for me (on a shared account) and it fixed it.

    If you would like to check them out, PM me and I will give it to you. I have been using them for over 5 years so I don't think they are going anywhere and the main guy is really nice and knows his stuff.


  16. #16
    Moderator BurgerBoy's Avatar
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    Quote Originally Posted by mrbshouse

    BB at 45k pages I assume your using MySQL let us know how things go there and if they try to migrate you to a larger package due to server resource requirements.
    All of the 45,000 pages are static htm and html pages.

    I have two sites with them that are php driven using mysql databases and each one of them have around 300,000 items in them.

    All I do is load the feeds to it in a feeds folder.

    The script parses the feeds on their server and auto builds the mysql databases. They are hugh.

    There are no static pages at all. When a page is called for it is built on the fly from the mysql database.

    They load just as quick as the static htm-html pages.

    The servers have never timed out on me and they have never tried to move me to a different plan.

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  17. #17
    general fuq mrbshouse's Avatar
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    BB

    very cool how long have you been with them and in general terms what kind of traffic do you have to the php sites?

  18. #18
    Moderator BurgerBoy's Avatar
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    Quote Originally Posted by mrbshouse
    BB

    very cool how long have you been with them and in general terms what kind of traffic do you have to the php sites?
    Those two sites are new - about two months old.

    All of the major SEs are crawling them now.

    Needless to say - they don't have a lot of traffic right now - hopefully they will when the SEs completely crawl them and update their SEs.

    They all crawl them every day.

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  19. #19
    Life is Supposed to be Fun! Rexanne's Avatar
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    Thank you Nakedgamer. I'll try HG and see how it goes. I'm gonna get confused if I try to look at all the options. Think that's what happened last year when I was intent on switching hosts. I got info overload. LOL

    I will certainly ask you about your host if HG doesn't pan out. They both sound great.
    Peace,

    Rexanne

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  20. #20

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    Sounds like a plan Rexanne. Good luck and hope it works well for you.

  21. #21
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    Rexanne, when I faced that sort of a host resource problem you described, I employed this sort-of-Geeky solution. I made the pages I wanted - FP ... - then I zipped up all of these pages into one large (but only 8% as large as the total size of all of the pages) file - I uploaded that single file to the host - and I set up a timed (Chron) job on the host to unzip the files and put them where I wanted them. I timed that unzip job to run late at night - early in the morning when the host server load was light and the host personnel were asleep.

    Charles

  22. #22
    MasterMike HardwareGeek's Avatar
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    might not be either a bad host and or crappy MS product.

    Rhia do you use a wireless network to get online? Is your ISP by any chance comcast or any other traffic shapping ISP?

  23. #23
    Life is Supposed to be Fun! Rexanne's Avatar
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    Quote Originally Posted by HardwareGeek
    might not be either a bad host and or crappy MS product.

    Rhia do you use a wireless network to get online? Is your ISP by any chance comcast or any other traffic shapping ISP?
    Don't know what Rhia has to do with this ;-) - but yes I'm on wireless and my ISP is PAcBell/Yahoo - horrible.

    What's a "traffic shapping ISP?"
    Peace,

    Rexanne

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  24. #24
    Life is Supposed to be Fun! Rexanne's Avatar
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    Quote Originally Posted by micheck
    Rexanne, when I faced that sort of a host resource problem you described, I employed this sort-of-Geeky solution. I made the pages I wanted - FP ... - then I zipped up all of these pages into one large (but only 8% as large as the total size of all of the pages) file - I uploaded that single file to the host - and I set up a timed (Chron) job on the host to unzip the files and put them where I wanted them. I timed that unzip job to run late at night - early in the morning when the host server load was light and the host personnel were asleep.

    Charles
    Thanks for the advice Micheck although life shouldn't be this complicated. I'd go crazy trying to out-think my host. I'm just gonna try moving and see what happens. :-)
    Peace,

    Rexanne

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    Loving Everyone's Child Creates Magic


  25. #25
    MasterMike HardwareGeek's Avatar
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    sorry Rexanne confused you and Rhia sorry.

    My guess it is your wireless network and not your host or Microsofts fault.

    Can you try uploading with your computer connected via a cat 5 cable and see if you have the problem?

    Traffic Shapping is when an ISP kills certain packets such as Bittorent.

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