Results 1 to 7 of 7
  1. #1
    ABW Ambassador
    Join Date
    January 17th, 2005
    Posts
    637
    I was just looking over our reversals and it shows "duplicate order" for the reason. But I've searched the whole month, and I can't find the other order. If it's a duplicate order, then that means there should be an "original" order someplace, right?

    But I dont see any.

    Anyone have any insite on this?

    Thank you.

    http://SearchToSale.com - Turns your search box into money.

  2. #2
    15 years and counting
    Join Date
    January 18th, 2005
    Posts
    6,121
    It's happening to me pretty often and I've never been able to get a straight answer from the merchant. I just assume the customer called the merchant after placing the order or clicked a second time the buy button. If the cookie "no" is enabled, you don't get credit for the sale.

    It's not the big that eat the small... it's the fast that eat the slow. Jennings & Haughton

  3. #3
    ABW Ambassador
    Join Date
    January 17th, 2005
    Posts
    2,118
    Just because it is a duplicate order does not mean both were made thru the affiliate link.

  4. #4
    ABW Ambassador
    Join Date
    January 17th, 2005
    Posts
    817
    Most duplicates occur, at least at CJ, when someone reloads the order completion page that has the tracking pixel and cookie set to be kept. (This won't occur with batched transactions.) You can actually have a number of duplicates for the same transaction.

    You should see another transaction, usually in a close time period (not always) with the same price. If you don't see it I would query the merchant and ask what transaction was duplicated.

    The really bad thing about this is that if a merchant legitimately turns back several duplicates it reflects in their charge-back volume.


    best,
    Wayne

    Wayne Porter
    V.P. Product Development
    AffTrack LLC.
    http://www.afftrack.com
    http://www.revtrends.com
    Advanced & Automated Data Analysis for Performance Marketers.

  5. #5
    ABW Ambassador
    Join Date
    January 17th, 2005
    Posts
    637
    quote:
    Originally posted by jimbo2002:
    Just because it is a duplicate order does not mean both were made thru the affiliate link.


    That would not be possible. If one of them shows up on our report, then that signifies an affiliate order, and even if there was a phone in order that "duplicating" the first, we should still get credit.

    http://SearchToSale.com - Turns your search box into money.

  6. #6
    ABW Ambassador
    Join Date
    January 17th, 2005
    Posts
    637
    quote:
    .

    You should see another transaction, usually in a close time period (not always) with the same price. If you don't see it I would query the merchant and ask what transaction was duplicated.



    Agreed. And we have almost always been able to find the "orginal" and then the dupes. For reasons unclear to me, the previous orders have always been flagged as the the duplicate, and the last one is left as the "real" one.

    However, on more than one occasion, we have a reversal that shows "dupliate" but there is no matching "real" order.

    If it's a "phone" order, then obviously we should be paid. There is proof of the fact that we supplied that customer.

    http://SearchToSale.com - Turns your search box into money.

  7. #7
    Full Member
    Join Date
    January 17th, 2005
    Posts
    354
    Same happens to me. Obviously some Companies
    are gaming it and it is probably the ones who
    will not respond to inquires.

  8. Newsletter Signup

+ Reply to Thread

Similar Threads

  1. Cannot find Original Order based on OrderID
    By JoyUnltd in forum Midnight Cafe'
    Replies: 2
    Last Post: September 7th, 2013, 02:50 PM
  2. LS: What is "Cannot find Original Order based on Orderid"
    By teezone in forum Rakuten LinkShare - LS
    Replies: 5
    Last Post: February 3rd, 2011, 01:18 PM
  3. Duplicate Order <-> Duplicate Order TFAW again.
    By AffJus in forum Commission Junction - CJ
    Replies: 9
    Last Post: December 13th, 2002, 03:50 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •