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  1. #1
    Life is Supposed to be Fun! Rexanne's Avatar
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    Infected laptop
    So I gave my kids the laptop when their computer died and now they've managed to get a nasty on it. About 15 teenagers have used it the past few weeks so I can't blame just my kids ... meanwhile:

    I'm getting porn pop ups and everything loads like tar - I ran spybot which picked up a bunch of stuff but when I run the "fix selected problems" it crashes the laptop. Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

    Anyone have an idea what it is and how to get rid of it?
    Peace,

    Rexanne

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    Loving Everyone's Child Creates Magic


  2. #2
    AM Navigator Geno Prussakov's Avatar
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    I'd try ZoneAlarm first, and if it doesn't help, just format the HDD and restore the original settings...

    Geno

  3. #3
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    Quote Originally Posted by Geno Prussakov
    just format the HDD and restore the original settings...

    Geno
    You are talking to someone that isn't going to be able to do that.... even *I* don't do that.
    Deborah Carney
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  4. #4
    AM Navigator Geno Prussakov's Avatar
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    Quote Originally Posted by loxly
    You are talking to someone that isn't going to be able to do that.... even *I* don't do that.
    If she's got the original restore CD it's gonna do the second part of it for her easily... You do have it, don't you, Rexanne?

  5. #5
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    Hi Rexanne,

    Depending on the operating system, you may be able to restore it to a date prior to when the nasty was downloaded.

    For instance, if it's xp, look at this page:

    http://support.microsoft.com/kb/306084

    Good luck,

    Ken

  6. #6
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    I've done it Geno, but as a very last resort.

    Ken, the revert to restore point is a good idea.
    Deborah Carney
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  7. #7

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    Restore discs are a godsend on the kids machines. When they push it to the limits I just restore it and they have to go back and install their games. Teaches them a lesson.

  8. #8
    Life is Supposed to be Fun! Rexanne's Avatar
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    Thanks for all the help everyone!

    I think I have restore disks somewhere and I think I have Norton Ghost installed on the laptop. Not sure. I usually just call my computer tech guy and he fixes everything but not gonna spend the $$ to have him do something I *should* be able to do on my own.
    Peace,

    Rexanne

    Rexanne.com
    Loving Everyone's Child Creates Magic


  9. #9
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    Here is what I would do.
    1) Find all the disk you have.
    2) copy all the files that you have on your PC like MS Word, .html, etc off your notebook.
    3) low level format the HD.
    4) Reinstall Windows. If you are running Win XP, all you need to do is pop in the CD and it will run (you need to Hit NEXT, NEXT)
    Install Virus scanner, Firewall and get online to get updates. Note: Make sure you have all the drivers for your notebook. Or at least have the driver for your NIC or WiFI card so that you can get online and download the other drivers/updattes. Once you can get online, all drivers are easily found.
    5) Lock down the PC.
    6) Create a GUEST user for your kids with limited rights.
    7) Stay current with your virus scanner and firewall (Zone alarm basic is free)

    Or the RESTORING option is also a good solution.

    All the best.

  10. #10
    Life is Supposed to be Fun! Rexanne's Avatar
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    Thank you Eric. Your post made my head spin. LOL - I broke down and called my tech guy. He'll look at it remotely and if it's not too badly compromised, see what's up for free.

    The positive here is that I don't have anything on the laptop other than a basic duplicate of my desk top without a lot of work programs. I only use it when I travel so it's not going to be a problem to restore or reinstall everything. And the kids will be set up as guests if I decide to let them use the claptop again. That's how I have my main computer set up but they only get on this machine when I'm out of town and they think they're getting away with something. They can't hurt this machine, it's set up for "guest" access if they don't know my password which they certainly don't. LOL

    It's scary how fast kids can compromise a machine. And it's REALLY scary what this infection does to a machine. Geeeeeeze, between pop ups and killing Spybot's ability to remove it, it's a nasty bugger.
    Peace,

    Rexanne

    Rexanne.com
    Loving Everyone's Child Creates Magic


  11. #11
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    That's the best way if you want to secure your computer/laptop.
    Just put a password on it and nobody else besides you can gain acces!
    That's also how I do this, my computer is for my use only.
    So nobody else has to be on it

  12. #12
    Moderator MichaelColey's Avatar
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    Have you considered what types of sites they were probably visiting when they got the laptop infected?
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  13. #13
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    Quote Originally Posted by Rexanne
    Thank you Eric. Your post made my head spin. LOL - I broke down and called my tech guy. He'll look at it remotely and if it's not too badly compromised, see what's up for free.
    Sorry...

    I would setup a different acct for your kids + friends. Just enough to browse the net and use the programs on your PC. If you are using WinXP
    Go to CONTROL PANEL > USER ACCOUNTS > CREATE NEW ACCT > (type in name) > NEXT > LIMITED > CREATE ACCT

  14. #14
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    Rexanne - I hate to bring bad news but it doesn't get better with age - we have a 40+ year old child who sits down with my wife's computer and in 15 minutes can have it loaded to the gills with ... Thank God for restore

  15. #15
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    So there's nothing on the machine that you can't live without, Rexanne?

    I'd just do a restore. Wipe the disk and reinstall the OS. It's very easy to do. And fast!

  16. #16
    general fuq mrbshouse's Avatar
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    my vote is for restore if you had it enabled...if not enabled ask your tech guy about it...pretty simple if something goes south.

  17. #17
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    Quote Originally Posted by Rhea
    I'd just do a restore. Wipe the disk and reinstall the OS. It's very easy to do. And fast!
    It has been a long time since XP was made and those restore discs were made. Doing the Microsoft updates will take a long time. With probably more than 100 updates and multiple reboots. And you have to get involved for many of them. Might take 3 or 4 hours depending on how much you watch it.

    No matter what back up anything important on that machine and label the CD or thumbdrive as questionable for viruses. Scan that media for viruses hopefully on a not so important machine.

    Restoring an XP machine is not so easy right now. It has been a long time since a service pack. I know I just did one machine that was seriously hosed. Try removing anything extra under add/remove programs. Then clear cache, cookies etc. Then run adaware, spybot search and destroy, and anything else you have already. Just keep cleaning til it stops finding stuff. Should take less than an hour.

    Good Luck.

  18. #18
    Life is Supposed to be Fun! Rexanne's Avatar
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    Thanks everyone. I'm leaving it until my tech guy can look at it Monday morning.

    "Have you considered what types of sites they were probably visiting when they got the laptop infected?"

    Yeah, Michael, I've certainly considered what types of sites my kids were visiting to get this nasty virus. Either my younger daughter got curious about porn or someone clicked something in myspace or another of their "happy places" that installed the whatever it is.

    I can easily wipe the whole laptop, just re-ghost from my main computer as it's only a travel machine and I couldn't put everything on it I would have liked originally so nothing on there will be a loss.

    My main computer is very well protected, set up with guest account and backed up plus it has restore capability. Not sure about the laptop. Since it was supposed to be only my travel computer and used just for email and checking reports/stats, etc. it probably didn't have the same armor. I usually just leave everything to my tech guy and he sets me up and installs what he thinks I need.

    The problem here is that whatever is on the laptop won't allow Spybot to uninstall it. The laptop crashes upon "remove problems." Ingenious little b@stards
    Peace,

    Rexanne

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  19. #19
    Moderator BurgerBoy's Avatar
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    Cool
    Was it your kids visiting those kind of sites - or - was it you??

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  20. #20
    Life is Supposed to be Fun! Rexanne's Avatar
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    Quote Originally Posted by BurgerBoy
    Was it your kids visiting those kind of sites - or - was it you??
    It was my kids, Richard. I've already seen everything there is to see and have overcome my compulsion to visit those sites. ;-)
    Peace,

    Rexanne

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  21. #21
    Moderator BurgerBoy's Avatar
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