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March 3rd, 2003, 08:20 PM #1
Dear AdWords Advertiser,
The Google AdWords team strives to provide service that you can count on. We try to provide this service as seamlessly as possible, but ithas come to our attention that during a system upgrade on February21-22, 2003, our billing system applied an extra charge to your account.
We have fixed the problem and will reverse the extra charge to your credit card. We expect to have the refund reflected in your account within the next ten business days. We truly apologize for the inconvenience this situation may have caused you.
You are a valued AdWords advertiser, and we want to do everything possible to make your experience with us a positive one. Should you have any further questions or concerns, please email us at email@example.com. One of our AdWords client service representatives would be happy to assist you.
The Google AdWords Team
<font size="2" face="Verdana">Haiko
The secret of success is constancy of purpose. ~ Disraeli</font></p>
March 4th, 2003, 07:07 AM #2
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