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  1. #1
    ABW Ambassador
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    BK Rider Gone?
    Was putting up some new merchants yesterday and they were on my list but then couldn't find them on the active list and didn't see them on any deactivated list either.

  2. #2
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
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    Which merchants?

  3. #3
    ABW Ambassador
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    I meant just BK Rider.

  4. #4
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
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    BK Rider is terminated.

    Thanks!

  5. #5
    ABW Ambassador
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    Thanks but shouldn't they show on the deactivated list then? I click on the declined and deactivated links at the top and they don't show up there, also not on the approved list with (TERM) next to it like some merchants. I don't see them anywhere at all.

  6. #6
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
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    Hi,

    An inactive advertiser would not show up in decline and they wont show up anywhere in CC because they are inactive.

    Let me know if this clarifies things.

    Thanks,
    DoubleClick Performics

  7. #7
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    Honestly it doesn't. Because they were an active merchant and then they just completely disappeared. When you've had active merchants before that deactivated, they go on the deactivated list so people can see they deactivated. Or when active merchants went away you put (TERM) next to their name. Something. I've brought this up before:

    this specific post:

    http://forum.abestweb.com/showpost.p...66&postcount=5

    in this thread:

    http://forum.abestweb.com/showthread...highlight=TERM

    With no reply. That part of Performics is just a mess. There's just no rhyme or reason to it or explanation how all that works. Sometimes they go on the deactivated merchant list, sometimes they show on approved merchants with (TERM) next to them and in this case, just vanish.

  8. #8
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
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    When an advertiser is terminated a few things happen:

    If they are an affiliate account only they are made inactive and a message is sent to the publisher from Connect Commerce confirming this.
    Publishers also receive email messages outside of Connect Commerce letting them know that the program will be terminating and another when it has been terminated. If the advertisers is ALSO a DoubleClick Performics Search client they can not be made inactive and thus show TERM.

    Regardless, multiple communications are sent when people are terminated. Does this make sense?

    Thank you,
    DoubleClick Performics

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