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  1. #1
    Full Member
    Join Date
    January 17th, 2005
    Posts
    354
    Here is an exchange with a CJ merchant. The merchant only shipped 2 out of 3 items ordered
    from my referral but reversed my entire commission.

    They shipped $174 worth of merchandise (instead of $212.00) as a result of my referral.
    GraffitiOnline.com owes me a commission of 12% of the amount shipped totaling $20.88.
    They have not paid me anything and CJ's Reports show they do not acknowledge they owe me a commission.
    Also note I made this inquiry to the merchant in July and just received a response.

    I am just wondering how many CJ merchants pull this commission stunt on us.



    ******************************************************

    From: GraffitiOnline.com
    Subject: RE:GraffitiOnline - What Is the Real Reason
    Date: 2002-10-18 11:28:16.0

    Message
    Hi:
    That order was reversed because we were sold out of one of the items and were waiting for a response from the customer on what to do- Then we only shipped 2 out of the 3 items. We only shipped $174 worth of merchandise. Is there a way to change the price instead of reversing the transaction? Please let me know.

    Cynthia
    Graffitionline Customer Care



    Message
    From: Buddy
    Subject: GraffitiOnline - What Is the Real Reason For Reversal??
    Date: 2002-07-17 15:45:08.0

    Message
    Hi,
    Would appreciate clarification of why this sale
    was reversed. "other" has no information content.
    I await your valued response.
    Thanks


    Correction Transaction ID
    Original Transaction ID
    Correction Time 07/17/02 02:57 PM
    Original Transaction Type Sale
    Correction Reason Other
    Original Commission 25.44
    Correction Amount $212.00
    Merchant GraffitiOnline

  2. #2
    Defender of Truth, Justice and the Affiliate Way
    Join Date
    January 18th, 2005
    Location
    The Swamp
    Posts
    7,503
    Simply amazing. Some of these merchants just kill me. Don't you just love it when they ask you as the affliate how the CJ merchant interface works and how to use it? Like affiliates have access to that system and use it every day.

    Merchants, if you are going to run an affiliate program then it is your responsibilty to know how to use the technology provided by the network. Don't ask your affiliates how to do it. If you don't know, find out from the network!

    Keep Your Hands Off My Cookies

  3. #3
    Full Member
    Join Date
    January 17th, 2005
    Posts
    429
    Take a look at this thread ...

    http://abw.infopop.cc/6/ubb.x?a=tpc&...89&m=216607689

    Todd is fully aware of this type of Non-compliance and even said he would have "Compliance look into my concerns"

    Also Cynthia at Graffiti Online KNOWS she
    can Credit an affiliate for partial shipments.
    She obviously is Not taking the initiative
    to call CJ and find out How.

    I pulled Graffiti Online Because of this
    situation. I'm sure there are Many other
    Advertisers doing this!

    I guess CJ just doesn't care they are losing
    money as well -- ALOT of money based on how
    much Graffiti Online is Not Paying (both CJ and
    Affiliates).

    Anne

    By your thoughts you are daily, even hourly, building your life.
    You are carving your destiny.
    ~Ruth Barrick Golden

  4. #4
    Full Member
    Join Date
    January 18th, 2005
    Posts
    266
    I think we need a new forum:

    How to be a Good CJ Merchant! I have encountered many merchants that do not have a clue! It would be nice if instead of trying to teach merchants individually, we could just point them to a forum. Could include such topics as: Why advanced redirection is beneficial to both the merchant and publisher etc, etc...

    Just a suggestion.
    Tami

  5. #5
    Full Member
    Join Date
    January 17th, 2005
    Posts
    354
    "I think we need a new forum:

    How to be a Good CJ Merchant"

    Great idea - no telling how much we have been stiffed cause merchants don't know how to process.

    Also need a forum (probably private) for CJ
    employees. They are currently similiar to
    government burearatic organizations that I've
    had the misfortune to deal with. ie, their first
    response is "NO"

  6. #6
    Full Member
    Join Date
    January 17th, 2005
    Posts
    354
    Here's another one that makes no sense.

    *****************************************

    From: Junonia
    Subject: Junonia Plus Size Activewear for Women 10/9/02
    Date: 2002-10-18 07:37:06.0

    Message
    Good morning!

    The order you are inquiring about was cancelled by the customer shortly after it was processed. When I reviewed the order commments there was no indication as to why it was cancelled, but it was done so at the request of the customer.

    We typically reverse cancelled orders because it helps us to protect against fraud and keep our program profitable. We reinvest those savings into our program by providing our publishers with prizes for their website contests and bonus programs.

    Please feel free to contact me at anytime if you would like to discuss this further or if you have any additional questions.

    All the best,

    Brandi Palechek
    Junonia, Ltd.

    Email: affiliates@junonia.com



    --- Original Message Separator ---
    Subject: Sale Reversal

    Hi,
    This sale of $80.00 was made on 8/8/02 and reversed over TWO MONTHS LATER on 10/9/02.
    The Correction Reason given is "Other"

    I will really appreciate if you will tell me
    what the actual reason was for this reversal.

    Sorry for the inconvenience.
    Thanks,
    Buddy Jacjson

    ****************************************

    Correction Transaction ID 90034839
    Original Transaction ID 85181854
    Correction Time 10/09/02 10:09 AM
    Original Transaction Type Sale
    Correction Reason Other
    Original Commission $8.00
    Correction Amount
    Merchant Junonia Plus Size Activewear for Women
    Link 7372495
    Contact Advertiser about this transaction

  7. #7
    ABW Ambassador Akiva's Avatar
    Join Date
    January 18th, 2005
    Location
    New Jersey
    Posts
    3,266
    For all CJ Affiliates:

    Yes, there is a way for merchants to credit a partial order. The problem is that merchant's do not know how to do it.

    The way to credit a partial order is to reverse the original sale and record the affiliate ID. Click the Manual Transaction option when viewing the transaction report. Enter the affiliate ID and the corrected sale amount and the affiliate gets the correct commission!

    The problem is that CJ does not educate merchants and merchants don't care.

    Akiva Bergstrom
    Business Development
    akiva@essentialapparel.com
    800-556-2937 ext 751
    www.essentialapparel.com

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