I read this morning that "The biggest change in the last year is that more Web sites are using real-time customer service tools such as pop-up windows and click-to-call features, "which lets sites help customers with what they're doing right now," says the Customer Respect Group. Previously, many of the large Web sites offered consumers only a chance to e-mail questions--"a process that usually takes 24 hours and often results in an abandoned shopping cart."

I imagine it is better customer service, but it couldn't be good for affiliates. I wonder how many companies actually credit the affiliate with the sale if a visitor buys through its online customer representatives.