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December 11th, 2007, 10:38 AM #1Biggest Changes on Retail Web sites This Year vs Last Year
I read this morning that "The biggest change in the last year is that more Web sites are using real-time customer service tools such as pop-up windows and click-to-call features, "which lets sites help customers with what they're doing right now," says the Customer Respect Group. Previously, many of the large Web sites offered consumers only a chance to e-mail questions--"a process that usually takes 24 hours and often results in an abandoned shopping cart."
I imagine it is better customer service, but it couldn't be good for affiliates. I wonder how many companies actually credit the affiliate with the sale if a visitor buys through its online customer representatives.
By JCrooks - AffiliateWindow in forum Promotions, Sales, and Coupons on Affiliate WindowReplies: 0Last Post: March 9th, 2014, 11:50 PM
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