Affiliate Phone Tracking Solutions
I've researched this, and came across this post by Volare Media back in August:
Here's what it reads:
The immediate drawback that comes to mind is that if the consumer has a hard time receiving the email, or accessing the email, that both parties could lose the sale.
Recently I evaluated some solutions for this including the method you described. I decided to go with a custom system that goes like this:
1. Customer visits site via affiliate link and calls 1-800 #
2. Cusomter places order over phone
3. email is sent to customer with a link to retrieve confirmation/receipt
4. Customer visits confirmation page with conversion tracking
5. Affiliate gets credit for the sale
I created a simple form for the call center agents to use and it even saves them time by automatically generating the confirmation email for them.
Whether or not its the best solution for you, it is an option to consider.
So, after that long post, my questions to you are:
1) What do you think of this solution?
2) Can you think of / Have you seen anything better?
Thanks for your comments,