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December 30th, 2007, 02:10 PM #1Maintenence and feed issues - temporary
I hope you're having a happy holiday.
I wanted to let you know that we have some infrastructure work that will be going on this coming work and I will keep you posted on any scheduled downtime that will be coming up.
In addition, we are having a problem with our LinkShare import and are working to resolve it. This issue is resulting in a few merchants that show "no products" in the shopbuilder. It is also affecting our inactives. I expect this to be fixed in the next couple days.
Sorry for the technical difficulties. Rest assured that they are temporary.
December 30th, 2007, 03:26 PM #2
Thanks, Jessie. My 459 inactive products (temporarily) this morning just about gave me a heart attack!
Now I'm down to 58, but I will leave those alone because the products are actually okay on my sites...just not showing up at all in PopShops.
January 2nd, 2008, 02:30 PM #3
Just an update, we are taking advantage of the lower post-holiday traffic for our infrastructure tweaks. I will keep you posted, but you can expect occasional (but very short) hiccups in the next couple of days.
January 2nd, 2008, 03:16 PM #4
What happened to that graphic that used to come up ("oops" or "hiccup" or whatever it said)?
My pages simply don't load at all in I.E. At least in Firefox the majority of my template loads - with a lot of whitespace in the content area.
January 2nd, 2008, 03:23 PM #5
Can you please send info to support with links to those pages?
January 2nd, 2008, 03:52 PM #6
The problem was temporary and has resolved itself now.
And during the outage I did see text in place of the Popshop stating "the page you are looking for is unavailable, etc" which is much better than nothing at all and the page not loading.