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  1. #1
    Newbie
    Join Date
    November 30th, 2007
    Posts
    21
    What is the turn around time on support tickets?
    Hello,

    I submitted at ticket a couple of days ago and I am wondering how long I should wait before I follow up for a response.

    Gart

  2. #2
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
    Join Date
    January 18th, 2005
    Posts
    3,657
    Gart,

    Do you have a ticket ID number? I went back through our queue from the last couple of days and didn't immediately find your name or username... I'll look it up for you.
    Thanks,

    Brian Littleton
    President/CEO - ShareASale.com, Inc.

  3. #3
    Newbie
    Join Date
    November 30th, 2007
    Posts
    21
    Thank you for the very quick reply. My Ticket Id is KQU-296025.

    I really do not mean to appear impatient; I understand this has occured over a holiday.

    Gart

  4. #4
    Newbie
    Join Date
    November 30th, 2007
    Posts
    21
    For anyone else following, Brian has resolved my inquiry.

    That is great service, thank you very much Brian!

    Gart

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