[boningroup]

I placed an order with Clickinks on Shareasale Sunday and it showed the click on Shareasale, however, I was not given credit for the sale even though the order was shipped out yesterday.

Yesterday I placed an order throught 4Checks on Shareasale and it immediately tracked?

[webworker]

I bought from ClickInks earlier this month, and the click and the commission showed up real time, over the weekend, before it was shipped out on Monday.

11/04/2007 05:32.10 AM [nnnnnnnn] 78.9 $16.57
OrderID Sale - nnnnnn
Affiliate Defined Sub-Tracking: Processing
Clickinks.com Site Address: www.clickinks.com

I believe there's been a change in program management since then, so maybe things need checking out.

[boningroup]

I sent an e-mail to the AM this morning and he took care of it!! Thanks Jason.

[force]

Not a problem! Enjoy your Thanksgiving...

[markwelch]

Jason - could you elaborate on what you mean when you say that the affiliate manager "took care of it."

Did he say that they had detected a tracking problem and corrected it, or that you hadn't tested properly, or that they manually credited your transaction? It makes a huge difference to other affiliates (and probably to you, too).

[Haiko de Poel, Jr.]

Nice of you to take care of it, but why didn't it track in the first place?

[force]

Hello Mark,

Jason is actually me… the AM here at ClickInks. What had happened was is that the above affiliates purchase did not fall into our commission structure due to price/Original cartridge. I did go ahead and manually credit the affiliates account due to their commitment to ClickInks.com.

Jason

[webworker]

Originally Posted by force

Hello Mark,

Jason is actually me… the AM here at ClickInks. What had happened was is that the above affiliates purchase did not fall into our commission structure due to price/Original cartridge. I did go ahead and manually credit the affiliates account due to their commitment to ClickInks.com.

Jason

Jason, if what you're saying is that certain products are non-commissionable, then you need to let that be known beforehand, in the program description and agreement. Not after the fact when sales don't track.

Without disclosure, it means affiliates will be sending you freebies without knowing it.