[rematt]

I don't get why merchants that don't track properly terminate affiliates. I mean aren't they cutting off their source of free traffic? Talk about the ultimate insult, they steal your sales then boot you for no sales. Go figure!

-rematt

[Georgie Peri]

So I have recieved the email in the response to the 2x transactions -

Thank you for your patience with the missing orders below. Best Buy has verified the following with regards to the missing orders:

Order number: ***

Order Date: 7/23/09

***This was not verified as a valid affiliate order, as it was Returned. (((I did cancel this after it didnt show up on the reports)))

Order number: ***

Order Date: 7/21/09

***Verified as a valid affiliate order. You will be credited back in the amount of $*** (less tax and shipping) under OID ***.

We ask that you allow for up to two days for this order to show up in reports. Please let us know if you have any questions.

Regards,
BestBuy.com Affiliate Team.

OUCH x2 ..

[Kevin]

Am I correct in saying they showed you returned an item that you didn't?

[Georgie Peri]

Originally Posted by Kevin

Am I correct in saying they showed you returned an item that you didn't?

Nope.. I did 2 test transactions, one was totally completed with me picking up the order @ the store.

While the other one I canceled after 2 days waiting to see if it shows anything on the CJ reports.

[Kevin]

Ah! The paranthetical reference was your note...

Sorry.

[FrustratedAffiliate]

Meant to give an update about this but forgot about it. Best Buy eventually replied and verified it as a valid affiliate order and gave me credit. No reason was given as to why it didn't track.

Reason I remembered now is because Best Buy did not track again. Items shipped back around the beginning of December and I sent them an inquiry a few days after that. It's been 2 weeks and they still have not replied back.

I've had several other merchants on CJ and through other networks track fine for the past couple of months.