[boningroup]

Over the last several months I have placed orders with Best Buy and have them delivered to the store to pickup. This is the 3rd that did not track. Placed order 12/21/2009 and picked up the same day. I sent an e-mail to Best Buy on 12/24/2009 and haven't heard anything because of the holidays. I wonder how many others I have not gotten credit for!!!

[FrustratedAffiliate]

I just posted in my thread from months ago about Best Buy not tracking that I had items that shipped back around the beginning of December and I sent them an inquiry a few days after that. It's been 2 weeks and they still have not replied back. I just sent them another email.

This is the second time that I have to send multiple emails to Best Buy just to get credit for an affiliate transaction. First time they eventually gave me credit, but never gave a reason as to why it didn't track in the first place.

[davidh]

What good is manual credit if you can't get the same for transactions you *don't* know about?

[helpingmoms]

For the month of November we had 9 members file disputes with us for not getting Best Buy credits. Once we submitted them through the CJ interface, they were all approved. We had about 25 sales total. So that means almost 1/3 of ours did not track properly.

[boningroup]

I sent a 2nd letter to the address listed and just got this reply - "The missing order below will be submitted to Best Buy on Monday 1/4 for further investigation. Once submitted please allow up to two weeks for a response and reply. "

[Georgie Peri]

I recall BB had some update to there system for tracking, but I guess its not working that great!

I've always wonder how do affiliate links and there reward zone work together ... double points / commissions? Or dump the affiliate and reward there zone members .. who knows ..

[Snib]

I noticed a *MAJOR* discrepancy between November and December with Best Buy. In November I gave them several thousand clicks and got a .02% conversion rate. In December I gave them a similar number of clicks and got over 100x as many sales. I just can't believe this is normal shopping activity as they told me through email. How can I see a one-hundred-fold increase in sales from one month to the other with the same amount of traffic?

- Scott

[thegyppo]

I've sent Best Buy over 1000 Clicks & not one conversion. Never seen that with any other merchant. Pretty targeted Price Comparison/Product Traffic too.

Something ain't right.

[boningroup]

Originally Posted by boningroup

I sent a 2nd letter to the address listed and just got this reply - "The missing order below will be submitted to Best Buy on Monday 1/4 for further investigation. Once submitted please allow up to two weeks for a response and reply. "

It's almost 2 weeks and no response. I have stopped adding Best Buy items to my sites.

[FrustratedAffiliate]

Best Buy did give me credit a couple of weeks ago and sent an email the next day saying it was a valid affiliate order. However, no reason was given as to why it didn't track... again.

It took almost a month to receive the reply and get the credit, so it may take a little more than the 2 weeks they say.

[Snib]

Looks like another faulty month at Best Buy. Another substantial drop in conversions from last month. These aren't just statical anomalies either because we send considerable traffic their way.

- Scott

[jbrasco951]

Sounds like Best Buy's customer service is as horrendous as their return policy, or their geek squad service. Equal opportunity service of consumers and affiliate marketers.

[boningroup]

I guess I can't learn. Placed another order with Best Buy with the SAME RESULTS. No credit. Order placed 9/14, delivered 9/16 and nothing. Here I go again chasing a commission down. Think it time to get rid of this problem.

[rematt]

After reading this thread, I can't imagine why any affiliate would continue to promote Best Buy. With the number of tracking issues that they have and their lack of response to the majority of complaints and inquiries, I find it hard to believe that their tracking "errors" are truly errors. This is definitely a program to avoid.

-rematt

[Rexanne]

Originally Posted by rematt

After reading this thread, I can't imagine why any affiliate would continue to promote Best Buy. This is definitely a program to avoid.

-rematt

Been the same complaints since I started coming to ABW - I have avoided them like the plague and thankful to not have yet another problem merchant to have to watch closely.

[mr.discret]

Sent them an Email about one month ago but never got an answer. I guess I won't even get one. To sad a such a company plays unfair.

[nicole11kt]

Originally Posted by boningroup

Over the last several months I have placed orders with Best Buy and have them delivered to the store to pickup. This is the 3rd that did not track. Placed order 12/21/2009 and picked up the same day. I sent an e-mail to Best Buy on 12/24/2009 and haven't heard anything because of the holidays. I wonder how many others I have not gotten credit for!!!

I will not purchase anything from Best Buy anymore because everytime I do something goes wrong!

[boningroup]

I have pulled Best Buy from all of my sites. This is the response I got from CJ "We submit missing orders to Best Buy on the 1st and 15th of each month. This order will be submitted for review on the 1st."

[ParadigmWilliam]

They have a new tracking system that only pays if you know you sent them a sale. It works really well for Best Buy.

[boningroup]

Well I have pulled Best Buy weeks ago and now can not get a response from them. I wonder how many other people are getting ripped off by Best Buy. Of course you have to deal directly with a CJ account manager and not directly with Best Buy.